Job Description

Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We\xe2\x80\x99re dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we\xe2\x80\x99re able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out www.effectv.com.

Job Summary Provide support in building strategic content, governance, and collaboration templates to develop scalable processes within the Knowledge Management Ecosystem. Support the identification of knowledge gaps through monitoring knowledge tools, analyzing content usage and engaging SMEs/user groups. Support the end-to-end content process from content identification to content creation and updating. In-depth experience in knowledge intensive environments and understand how process, people and content intersect.



Core Responsibilities

• Leads development, design, and analysis and design of existing and new business knowledge processes that span multiple areas of the organization, including customer operations, sales operations, marketing, and training., finance and legal.
• Develops scalable knowledge management processes to support and benefit the Company\'s knowledge architecture vision.
• Develops in-depth knowledge of assigned domain and builds relevant technical acumen.

• Develops repeatable and scalable plans and processes in order to speed time to accessing knowledge and improve operational efficiency.
• Develops scalable processes to support and benefit the Company\'s architecture vision.
• Deconstructs technical concepts and metrics to facilitate process development.
• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.

• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
• Diagnoses, corrects and documents issues, risks and problems using Knowledge Management best Quality Assurance (QA) practices.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what\'s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor\'s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Pay Range: $74,260.33 - $111,390.49

Additional Range: This job can be performed in Washington, with a Pay Range of $77,635.80 USD - $116,453.70 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\xe2\x80\x99s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality \xe2\x80\x93 to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

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