Job Description

Requisition ID#:

2462

Location:

Louisville, KY, US, 40208

Property:

Churchill Downs Racetrack

Pay Range:

Churchill Downs Racetrack ("CDRT"), the world's most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility. www.ChurchillDowns.com.

JOB SUMMARY

Be a part of the 152nd Running of the Kentucky Derby & Kentucky Oaks by leading our team of experienced Concierges in one of the Luxury Dining Rooms at Churchill Downs. Concierge Managers will manage Concierges in one of the following dining rooms: The Mansion or Spires Terrace. Several required training dates, starting March 14, 2026, will prepare you to provide extraordinary service to our distinguished guests for both race days (May 1st and May 2nd, 2026). Team members are expected to attend all required training dates (listed below) and both race dates. Applicants with backgrounds in management, hospitality, and related industries, as well as those with horseracing knowledge and previous Concierge experience, are encouraged to apply. This is a seasonal position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes, but is not limited to, the following:
Supervise 14-30 Concierges delivering direct service to ticketholders. Oversee the experience and service for guests within your assigned luxury dining room. Liaise with other internal stakeholders to deliver first-class customer service. Coordinate in room tasks, tours, and breaks to ensure the service level remains high throughout the race day. Serve as a trusted resource to Concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests. Lead pre-shift and post-shift meetings with Concierges within your assigned dining room. Greet VIP guests upon entry to the Dining Room. Handle customer service and maintenance requests efficiently using the resources provided, ensuring a full resolution. Guide the Concierge team in troubleshooting issues, knowing when to escalate issues to ensure appropriate and timely resolution. Manage a stock of amenity items to enhance the guest experience, ensuring items are organized and secured at the end of each day. Present yourself in a polished, courteous manner. Abide by the uniform policy & dress code. Exhibit discretion when handling guests' personal information.

REQUIRED SKILLS AND ABILITIES

Exceptional, high-level customer service skills Self-motivated problem solver and leader Detail-oriented with outstanding communication skills Adaptable, open to change, and willing to take direction Must showcase professionalism in verbal and non-verbal communication Speak clearly and loud enough to be heard by a large group in noisy environments High school diploma or GED required Management experience or event coordination experience highly preferred Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge Must be 18 years of age or older Must be able to stand for long periods of time while managing the concierge desk Must be authorized to work lawfully in the United States REQUIRED AVAILABILITY
Saturday, March 14th, 2026 - Concierge Manager Kick-Off Training Saturday, March 28th, 2026 - Training #1 for Cohort 1
(Optional for Cohort 2 Managers, Required for Cohort 1 Managers)
Saturday, April 11th, 2026 - Training #1 for Cohort 2
(Optional for Cohort 1 Managers, Required for Cohort 2 Managers)
Saturday, April 18th, 2026 - Concierge Manager Follow-Up Training Video Call Saturday, April 25th, 2026 - Training #2, All Concierges and Concierge Managers Thursday, April 30th, 2026 - Thurby Evening Preparations, Concierge Manager Final Pre-Race Touchpoint Friday, May 1st, 2026 - Kentucky Oaks Saturday, May 2nd, 2026 - Kentucky Derby

EDUCATION AND EXPERIENCE

High school diploma or GED required Management experience or event coordination experience highly preferred Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The noise level in the work environment is usually moderate.
LICENSES AND CERTIFICATIONS

Kentucky Horse Racing and Gaming Corporation (KHRG) License. Registration forms provided during training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us


Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market:

Louisville