Every leader wants to know how their businesses are doing and you\'ll be the one to share that by creating organizational processes to keep our library accessible

The J.P. Morgan Wealth Management Client and Employee Experience Insights (CEEX) team is responsible for collecting all client and employee feedback from a variety of listening posts and advising product owners about the trends we see, so they can prioritize the most impactful changes to their roadmap strategies.to help keep us on the path from good-to-great, we need to bring a more programmatic approach to our ongoing workflows in order to continue meeting the growing demand for the services of our insights team.

The Business Analyst will compile all requests for client insights work, run the program and share status and the work with J.P. Morgan Wealth Management leaders. Every leader wants to know how their respective businesses are doing. You will be the one to share that by producing reports and other artifacts, including our Client Satisfaction and Net Promoter Score analysis as well as installing organizational processes to keep our library of insights accessible.

You will be using your organizational and analytical skills to assist in producing crisp deliverables that provide insight to our partners about how their respective businesses are doing when it comes to client satisfaction and how to take action on the insights - the "so what". You will need excellent written and oral communication skills, strong interpersonal skills, as well as a passion for the client and employee experience.

Job Responsibilities

• Compile ongoing weekly, bi-weekly, monthly and quarterly reporting of Client Satisfaction and Net Promoter Score (NPS) to our partner businesses originating from the regular surveys that we field
• Own our Complaints Reporting program and assure regulatory compliance - regular examination of our verbatim survey feedback, assessing if comments fall in the category of a complaint and reporting to the Wealth Management Executive Office
• Run light, ad-hoc analysis (e.g., Excel pivot tables) to answer insights questions from leaders
• Contribute to activities on the Employee insights side of the team as needed, including analysis of Send Us Feedback records and theming our employee feedback into an evergreen catalog of pain points
• Provide structure and best practices for organizing insights across the team
• Represent the \\"Voice of Client" (and Employee) to the business by providing facts to team members, so that we can celebrate positive outcomes; help us validate the need to correct negative outcomes
• Build and maintain relationships with key stakeholders, ensure stakeholders are informed by creating consumable packages, and deliver information in a way that is compelling and actionable

Required qualifications, capabilities, and skills

• Communication skills: Communicate our Progress effectively and efficiently
• Detail: Coordinate and ensure effective meetings, monitor details, set priorities, ensure follow-ups are tracked and executed
• Passion for driving action and change Experienced with preparation of Monthly Business Reviews
• Proactive: own issues end to end, act with a sense of urgency, guide for results with strong accountability

Preferred qualifications, capabilities, and skills

• You love bringing order to complex processes
• You are highly organized and thrive in a fast-paced environment
• You are intellectually curious and know how to get to the root cause of problems; you\'re able to perform deep dives on a wide variety of issues
• You can work with partners at multiple levels, understanding that the work you produce will have a high level of visibility and therefore must be positioned thoughtfully and accurately

Same Posting Description for Internal and External Candidates Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans