Job Description

About Us

A growing fine jewelry retailer with two thriving locations in Sikeston and Jackson, Missouri, and a third planned to open in Paducah, Kentucky. Known for exceptional customer service, craftsmanship, and a strong team culture, the company is entering an exciting phase of expansion and seeks a seasoned operational leader to help guide this next stage of growth.

Position Overview

The General Manager / Director of Operations will oversee all daily operations across three retail locations, ensuring consistency, efficiency, and excellence in service and performance. This role will directly manage store teams, drive sales growth, and help streamline business processes to create a cohesive multi-store operation.

The ideal candidate will be an experienced retail leader (preferably within the jewelry or luxury goods industry) who can balance strategic oversight with hands-on management. This person will serve as the key connection between ownership and store-level operations--setting performance goals, monitoring KPIs, and leading teams to achieve revenue and service excellence.

Key Responsibilities

Oversee operations and staff across all three retail locations. Develop, implement, and refine operational processes to ensure smooth cross-location coordination, including inventory rotation and merchandising consistency. Set and manage sales targets and store performance goals in collaboration with ownership. Analyze store performance data and identify opportunities for improvement and growth. Serve as the primary contact and leader for all store managers and sales teams. Partner with internal and external advisors (including financial and business consultants) to ensure profitability and long-term sustainability. Support hiring, training, and performance management of approximately 8 direct reports. Drive a culture of accountability, collaboration, and customer-centered excellence. Assist in strategic expansion efforts, including the opening of new retail locations. Collaborate closely with bench jewelers and in-store staff to ensure exceptional customer experiences.

Qualifications

Minimum 7-10 years of experience in retail management, preferably in fine jewelry or luxury retail. Proven success in overseeing multiple locations or large teams. Strong understanding of sales performance metrics, forecasting, and operations management. Experience creating and implementing store-level processes and performance tracking. Exceptional leadership, communication, and problem-solving skills. Ability to travel regularly between Missouri and Kentucky locations. Entrepreneurial mindset with the ability to thrive in a growing, fast-paced business.

Compensation & Benefits

Base salary: $100,000-$175,000 (based on experience). Performance-based incentives and commissions tied to store goals. Three weeks of paid time off (four weeks after one year). Retirement plan with access to a dedicated financial advisor. Health benefits through a local medical partner or health-share program (customizable for role). Relocation assistance available for qualified candidates.

Additional Information

This is a leadership opportunity for a results-driven retail professional ready to make a lasting impact on a growing, family-owned jewelry business. The company values integrity, teamwork, and long-term relationships--both with customers and within their team.

Job Type: Full-time

Pay: $100,000.00 - $175,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Relocation assistance Retirement plan
Work Location: In person