Job Description

Join our team as Director of Rooms for the Admiral Hotel! We're seeking to hire a strategic and service-driven Director of Rooms to lead all aspects of our Rooms operations.


If you're passionate about hospitality and ready to lead an exceptional guest-service experience, this is the career opportunity for you!

WHAT WE HAVE TO OFFER:

LOCATION:

251 Government Street Mobile, AL 36602

SALARY:

$75,000 per year with annual bonus opportunities

BENEFITS:

A culture that values passion, individuality, and fun! Opportunities for internal growth and development Paid Time Off (PTO) Paid holidays Affordable medical, dental, & vision insurance plans Company provided life insurance Short & Long Term Disability and Accident and Critical Illness Insurance Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5% Referral program Employee Assistance Program Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR:

POSITION SUMMARY:

The Director of Rooms is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsible for providing support to the Front Office, Guest Services, Housekeeping, and Maintenance departments. Ensure a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. Additional responsibilities include supporting the General Manager to desired outcomes by planning, implementing, and controlling effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered hotel staff.

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

MAIN DUTIES AND RESPONSIBILITIES:

Work collaboratively with managers and supervisors to continually enhance and advance the hotel goals and operations. Establish consistent operating procedures and ensure they are consistently followed. Motivate the staff and establish a productive, positive and safe work environment. Responsible for the appropriate scheduling of staff to ensure guest needs meet expected productivity guidelines. Ensure the Front Desk operations staff, supervisors and management are properly trained to standards. Participate in daily stand-up meetings led by the department managers for Front Desk and Housekeeping teams, assisting and covering the meetings as needed while providing guidance and support to the team. Provide oversight to ensure daily departmental functions, such as scheduling, motivating team members, assigning duties, training, purchasing, and evaluating policies and procedures, are performed effectively and in alignment with company standards. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Act as a liaison between the Housekeeping and Maintenance Departments to ensure the Rooms product and Public Areas are kept at optimal conditions. Ensure that all accounting and human resource standard operating procedures are followed. Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, and linen. Keep abreast of the competition, local events, and hospitality trends. Maintain a flexible schedule to support the dynamic needs of the hotel, providing coverage and leadership support as needed in the event of staff call-offs or operational demands. Manage guest feedback and special requests, resolve any guest issue, and respond to guest reviews. Demonstrate a commitment to servicing the guest and take initiative to speak to all guests. All other duties as assigned by the General Manager, Director of Operations, or other members of the Avocet Support Team.

SUPERVISORY RESPONSIBILITIES:

Guest Services, Housekeeping, and Engineering departments, including members of management.

JOB REQUIREMENTS:

Education:

Bachelor's degree or equivalent work experience preferred.

Experience:

Minimum 5 years of related hospitality management experience required.

Skills:

Must be able to read, write, and speak English. Must be able to operate a computer and various systems. Demonstrated ability to build and maintain a high performing team. Must have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as effective listening skills to understand issues and work toward problem resolution. Must be guest-focused and have the drive to deliver optimal team member and guest satisfaction. Must have the ability to multi-task and perform well under stressful, high pressure situations with minimal supervision. Must be able to work flexible shifts with an average of 50 hours per week. Maintain regular attendance in compliance with Hotel standards and as required by scheduling, which may vary from week to week according to the needs of the operations. Maintain high standards of personal appearance and grooming. Comply at all times with Admiral and Avocet Hospitality Groups standards and regulations to ensure safe and efficient Hotel operations. Must have excellent organization and time management skills. Must have a passion for creating an exceptional experience for all guests.

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used:

Phone, Computer, Microsoft Office, Google Suite, Opera PMS, Accounting software such as M3, payroll software such as ADP, Reputation Management such as Revinate, securelox, Printer/Scanner, Radio/Walkie, light maintenance equipment may be required.

Physical & Mental Requirements:

Must be able to work well under pressure. Must be able to accurately follow instructions, both verbally and written. Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. Must be able to stand, sit, or walk for an extended period of time or for an entire work shift. Must be able to reach overhead and below the knees, including bending, twisting, pulling, pushing, and stooping. Long hours are to be expected, including evenings, weekends, holidays and occasionally overnight. Must be able to perform simple grasping, fine manipulation and repetitive hand and arm movement frequently. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. Must be able to climb stairs.

Work Environment:

The work environment includes extremely high team member and guest contact, which may involve varying conditions and circumstances with guests, visitors, government agencies, etc. Fast-paced environment that is constantly changing. Must be able to work indoors and outdoors, which may include extreme weather conditions such as high heat, cold, rain, wind, etc.

WHO WE ARE:

The Admiral: Illuminate Your Career in a World of Elegance


With a mission to dazzle and delight, we provide an environment that's as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you're ready to be part of our illustrious story, learn more at theadmiralhotel.com.

EOE/DFWP