Job Description

The Opportunity

Delaware North is hiring a full-time IT Technician to join our team at Squire Resort at Grand Canyon, in Tusayan, Arizona. As an IT Technician, you will work with the Operation Lead to support daily technical operations at Squire Resort at Grand Canyon. The IT Technician will be responsible for assisting with the implementation of all computing technology associated with applications, data, communications, hardware, and networks.

Pay

Minimum pay rate: $19.00 / hour
Information on our comprehensive benefits package can be found at .

Benefits

We care about our team member\xe2\x80\x99s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Provide maintenance and support for desktop and laptop computers and provides end-user support for hardware and software systems.
• Assist with the implementation of solutions at the operating location, and ensure that these solutions are consistent with the overall IT strategy of Delaware North.
• Set up computer software and hardware for new and existing associates, set up and maintain all user account and computer configurations.
• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to the final resolution.
• Manage support ticket queue to minimize business impact and length of time tickets remain open, and maximize the IT support of the Delaware North business

Qualifications

• Minimum 1 year of experience in a technical support role.
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows required.
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry.
• Must be team-oriented and able to prioritize job responsibilities to meet the needs of the operation.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• An associate degree in business or a related field is preferred.

Who We Are

At Delaware North, you\xe2\x80\x99ll love where you work, who you work with, and how your day unfolds. Whether it\xe2\x80\x99s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\xe2\x80\x99s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North