Job Description

The Opportunity

Delaware North Sportservice is hiring an IT Technician to join our team at Nationwide Arena, in Columbus, Ohio. As an IT Technician, you will work with the Operation Lead to support daily technical operations at Nationwide Arena. The IT Technician will be responsible for assisting with the implementation of all computing technology associated with applications, data, communications, hardware, and networks.

Minimum pay rate: $17.10 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Provide maintenance and support for desktop and laptop computers and provides end-user support for hardware and software systems.
• Assist with the implementation of solutions at the operating location, and ensure that these solutions are consistent with the overall IT strategy of Delaware North.
• Set up computer software and hardware for new and existing associates, set up and maintain all user account and computer configurations.
• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to the final resolution.

Qualifications

• Minimum 1 year of experience in a technical support role.
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows required.
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry.
• Must be team-oriented and able to prioritize job responsibilities to meet the needs of the operation.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• An associate degree in business or a related field is preferred.
• Must be willing to work hours suitable to support events schedule which may include nights, weekends, and holidays.

Physical Requirements

• Must be able to move about with limited fatigue and throughout operations.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to lift up to 50 pounds and climb ladders. Constantly operates a computer, mobile device, or other office equipment.

Who We Are

Delaware North operates concessions, premium dining, and retail at Nationwide Arena since dating back to the year 2000. The 18,500-seat venue is home to the NHL s Columbus Blue Jackets, and hosts concerts and events. We manage concession outlets, including diner-themed stands that offer traditional arena fares such as hot dogs, pretzels, popcorn, and a variety of beers featuring local Ohio breweries.

At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North