Job Description

Job Summary

We are seeking a skilled IT Technician to provide comprehensive technical support and maintain the organization's IT infrastructure. The job will start as a retail support/sales position with room for vertical growth. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing computer systems, and ensuring network security. This role requires excellent communication skills, a customer-focused approach, and proficiency with various operating systems and IT tools. The IT Technician will play a critical role in supporting daily operations and ensuring seamless technology performance across the organization. We make the customer's problems our own by giving them the utmost care and open line of communication to fully maintain transparency.

Duties

Provide technical support for hardware, software, and network issues to end-users via help desk platforms such as ServiceNow and Jira Manage and troubleshoot computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office suite Configure and maintain network components such as LAN, VPN, firewall, and other security measures to ensure network integrity Assist with computer management tasks including setup, deployment, updates, and repairs Support IT infrastructure maintenance including servers Troubleshoot connectivity issues related to LAN/WAN networks and resolve software or hardware malfunctions Document incidents and resolutions accurately in ticketing systems Collaborate with team members to improve IT processes and implement new solutions for enhanced system performance Educate users on best practices for cybersecurity, operating system usage, and software applications Maintain storefront cleanliness and overall modern appearance

Skills

Proven experience in technical support roles with knowledge of computer management and troubleshooting Strong understanding of operating systems including Windows, macOS, and mobile devices Proficiency in Microsoft Office applications and general desktop support skills Knowledge of computer networking concepts such as LAN/WAN, VPN setup, firewall configuration, and network security protocols Experience with software troubleshooting across various platforms and devices Familiarity with IT support tools like Help Desk ticketing systems and N-Able support platform is a plus Ability to manage computer hardware components effectively Excellent communication skills to assist users at all levels of technical proficiency is a must Understanding of IT infrastructure components including servers, switches, routers, and security devices
This position offers an engaging environment for IT professionals eager to apply their skills in a dynamic setting while supporting organizational technology needs. There is room for growth in to the corporate side of our business.

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Allendale, NJ 07401