Job Description

This position involves daily travel between sites using the employee's personal vehicle. Mileage reimbursement is provided.
GENERAL SUMMARY:
The IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration, and incident resolution in the Endpoint Devices (including, but not limited to PC, Laptops, tablets, Phones, Printers, et.) device environments based on team assignment.
PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provides technical support to customers on operational or maintenance aspects of system equipment.

• Diagnoses hardware, software, mechanical and systems failures, using established procedures.

• Provide technical assistance to local or system projects and technical staff as needed.

• Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.

• Provides excellent customer service by keeping customers fully informed of the status of their incident.

• Expected to support local or system initiatives and critical projects upon request.

• Knowledge of Henry Ford Health locations preferred.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or G.E.D. equivalent, required

• Associates Degree in Computer Science or related technical field, or technical school completion certificate, desired.

• One (1) year minimum of technical or customer facing service experience, required.

• Good oral and written communication skills, required.

• One (1) year End user device experience, desired o One (1) year working in a HealthCare related field, desired.

• Knowledge of Windows Operating systems, Microsoft Office, MacOS, IOS and common application support, desired.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: System Lab - LIS
• Shift: Day Job
• Union Code: Not Applicable

Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.

Skills Required