Job Description

IT Systems Support Technician / Helpdesk - Managed Service Provider

iTEAM is seeking a Full-time IT Systems Support Technician for our fast paced and rapidly growing IT Consulting Firm.

Job duties include (but not limited to):

Answering Helpdesk Calls & Troubleshooting Client Issues Remote Assistance & Triage Responding to Help Request Via Email & Portal Collaboration with Field Techs & Senior Engineering. Must be professional and courteous with clients at all times. Must resolve issues to their completion and test solutions to prove proper functionality Will encounter a wide range of different issues across a varying range of system architectures. Must be able to troubleshoot Line of Business software that he/she may not be familiar with. Will be responsible for troubleshooting to completion or escalation Must create time entries for work performed in real-time and complete the entries before moving on to the next issue. Must accurately document client systems, equipment, and software Must be self-motivated Must have strong research and critical thinking skills
Job Skills Required:

2+ Years' Experience in Helpdesk / Desktop Support Familiar with Ticketing Systems Familiar with Remote Monitoring & Management Systems High Attention to Detail & Strong Documentation Habits Knowledgeable in Microsoft Windows 7, 8, 8.1, 10, 11 & Server 2008/R2, 2012/R2, 2016, 2019, 2022 Knowledgeable in OSX, iOS and Android Knowledgeable in Microsoft Office 2013, 2016, 2019 & O365 Hardware Support & Diagnostics for Desktops & Laptops Email Support & Setup Including Exchange, O365 and POP Proficient with Domain Environments Printer Setup & Configuration Strong Customer Service Skills Strong Communication Skills
Not Required, but strong plus: Certifications including Microsoft, A+, Net+

Benefits:

Health & Vision Benefits (70% Company Paid, Individual or Family) Guaranteed 401K Profit Sharing (after 1 calendar year) Generous PTO & Comp Time Company Provided Cell Phone (can be used as a personal) Employee purchase program with 0% interest 2021 Best Places to Work - 7th Place Medium Size (ABQ Business First) 2021 Fastest Growing Companies (ABQ Business First) 2020 Best Places to Work - 2nd Place Small Size (ABQ Business First) 2020 Fastest Growing Companies (ABQ Business First) 2019 Best Places to Work - 2nd Place Small Size (ABQ Business First 2019 Fastest Growing Companies (ABQ Business First) 2018 Best Places to Work - 9th Place Small Size (ABQ Business First) 2018 Fastest Growing Companies (ABQ Business First) 2017 Best Places to Work - 3rd Place Small Size (ABQ Business First) 2017 Fastest Growing Companies (ABQ Business First) 2016 Best Places to Work - 1st Place Small Size (ABQ Business First) 2016 Fastest Growing Companies (ABQ Business First) 2015 Best Places to Work - 1st Place Small Size (ABQ Business First) Fun and supportive team environment
Job Type: Full-time

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Professional development assistance Retirement plan Vision insurance
Work Location: In person