Job Description

Description:

JOB DESCRIPTION:

IT Support Specialist Classification: Full-Time; Salary; Exempt; Pay Grade: E Location: SEICAA's Service Area (Based in Pocatello, Idaho) Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA Reports To: Chief Executive Officer Summary of Work Provide technical management and support services for SEICAA's Information Systems (IS) environment and employees. Overview of Responsibilities o Configure, maintain, and upgrade PC, networking, and telecommunication hardware and software. o Provide frontline support for staff; Maintain overall stability of network and communication systems. o Develop and implement systems that support SEICAA's operations; Train users on hardware and software products. o Track inventory and compile records and reports related to SEICAA's Information Systems environment. o Perform other duties as assigned.

Requirements:

Requirements Education, Experience, and Knowledge Skills and Abilities o Associate degree in technology or related field of study preferred. o Experience in Information Systems/Technology preferred. o Experience planning effective technology solutions to complex business and compliance problems, and implementing and maintaining such solutions in a cohesive, integrated network environment. o Knowledge of PC, server, network, mobile, telecommunication, and security/surveillance hardware, software, and systems; Knowledge of internetworking, backup/redundancy methodologies, and web development. o System administration, research, project planning/development/implementation, and budgeting skills. o Knowledge of Microsoft Office programs o Computer skills; Familiarity with typical office technologies. o System administration, research, project planning/development/implementation, and budgeting skills. o The ability to operate all necessary software programs and develop new programs as necessary. o Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance. o Effective oral and written communication skills; the ability to communicate clearly. o Organized, attention to detail, and punctual. o Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information. o Ability to understand and implement complex regulations. o Ability to multi-task and manage multiple projects with effective time management skills. o Ability to perform duties with or without reasonable accommodations without endangering self or others. Conditions o Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license. o Able to attend meetings or training opportunities to enhance expertise and performance as scheduled. o Willing to travel on Agency business at Agency reimbursement rates. o Able to occasionally lift up to 35 lbs. o Must successfully pass mandatory pre-employment drug and background screening.