Job Description

The Zoological Society of Milwaukee (the Society) is seeking an IT Support Specialist to join a fun and talented team of professionals in supporting one of the most cherished community assets - the Milwaukee County Zoo. This role is responsible for supporting the IT Administrator and the organization in its technical profile.





This is a full-time position eligible for a competitive benefits package, including health insurance, complimentary dental, vision, life, STD and LTD coverage, 401k with up to a 5% match, PTO, paid holidays, and a complimentary zoo pass, up to the family level.

RESPONSIBILITIES

Provides basic technical support for the network and multi-user computer systems. Provides basic technical support for hardware and software issues. Deploys and configures various end-user technology. Performs basic server maintenance. Assists in the coordination of IT service providers. Orders and maintains the inventory of all IT-related supplies and equipment. Prepares various reports, as instructed. Sets up audio/visual equipment and network connections for various presentations and purposes. Assists the IT Director in network and server configuration. Actively seeks out development opportunities for IT skills and knowledge. Serves on the Emergency Notification Group, which requires the ability to be trained on the Emergency Notification System and the Emergency Response Procedure.

QUALIFICATIONS

Associate's or Bachelors' Degree in Information Technology or related field, or other IT certification; at least 1 year of experience in an IT Support role preferred. Strong understanding of Windows 11. Working knowledge and trouble-shooting skills in various technology and electronic devices, including smartphones, tablets and laptops. Proficiency in Microsoft Suite, including Excel, Outlook and Word. Knowledge and understanding of confidentiality and network security concerns. Excellent verbal and written communication skills. Ability to effectively work under demand and deadline pressure. Excellent organization and efficiency skills. Ability to effectively present information one-on-one. Ability to work Monday - Friday, 8:30am - 4:30pm with occasional nights or weekends.




The Zoological Society of Milwaukee believes diversity, equity, access, and inclusion (DEAI) are the hallmarks of a robust, vibrant community and have adopted DEAI as foundational to our organizations' priorities and values. A successful candidate will embrace these values and incorporate a similar commitment within their scope of work to foster an inclusive culture that celebrates diversity, which is demonstrated through actions and words.





The Society provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.





This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.





The Zoological Society of Milwaukee is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our Human Resources department at hr@zoosociety.org.