Job Description

Summary:

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. This position is responsible for being on the front line of our support team, supporting our customers when they have an immediate technical need. It requires you to have a strong background in desktop computer troubleshooting as well as be detail-oriented and organized. If you like working with all sorts of different technologies in a fast-paced environment, then we'd love to hear from you!

Responsibilities:

Provide professional support for Level 1 + 2 technical requests from our client's end users Be an integral part of the team to ensure we meet customer SLA's Furnish accurate written documentation of work performed and time tracking for all activities A desire to learn and grow your IT service skill set and stay on top of current technology Give feedback on the enhancement of our service delivery and improving our processes Participate in an on-call rotation and respond to emergency requests when you are on-call
Qualifications:

The ability to quickly define and solve problems, collect data, establish facts, draw conclusions and make decisions Support Windows-based workstations with troubleshooting/management, virus prevention and removal, and hardware/software troubleshooting Support the Microsoft 365 Suite of applications - primarily Exchange Online, OneDrive, SharePoint, and Teams Support Windows Active Directory environments with user / group additions, changes, removals Setup replacement Windows 11 machines including program/data transfers from old systems Manage network printers and multifunction devices including IP addressing, driver installations, and address book entries Support hosted VoIP environments with phone adds/deletes, user changes, group creation, and basic troubleshooting Troubleshoot network issues with internet connections, switches, VPNs, and firewalls Install and troubleshoot various operating system and line of business application patches Support remote access systems such as Remote Desktop (RDP), Splashtop, etc. Setup and troubleshoot mobile devices such as iPhones, Androids, iPads, tablets, etc.
Requirements:

A minimum of 2 years of experience in an IT Consulting position or at a MSP

Ability to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping Ability to work well under pressure, prioritize, and meet established goals in a timely manner Persistence to see a problem through to its resolution and ability to research possible solutions when encountering resistance Must pass a background check
We Offer:

Competitive salary with bonus potential Company paid holidays plus 15 PTO (paid time off) days to start Health, dental, and vision insurance coverage plus retirement plan with up to 3% company match Certification testing support and training, plus certification reimbursement An outstanding culture, flexible work arrangements, and a fun environment with regular team building events
Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Work Location: In person