Job Description

Division or Field Office:

Law Division
Department of Position: Special Investigations Dept

Work from: Home Office, Erie PA
Salary Range:

$27,896.00 - $44,562.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you\'re not just part of a Fortune 500 company; you\'re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service\xc2\xae to our customers-and to our employees. That\'s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees\' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under moderate supervision, performs a wide variety of clerical and research tasks in support of the special investigations section. Additionally supports Agency and Human Resources by gathering, processing, and evaluating background information on prospective ERIE Agents and Employees to assist in the recruitment of qualified individuals.

• The successful candidate will work from the Home Office and once trained a hybrid schedule will be considered.

Duties and Responsibilities

Within a limited scope of authority, responds to requests for investigative information from various internal customers in human resources, agency, claims and underwriting. Searches specified public and protected data repositories to provide information. Assists customers in interpreting information received.

Conducts telephone interviews with identified & developed personal and business references to gather information on perspective agents. Documents information for inclusion in Agent Background Check
reports.

Develops and applies a working knowledge of applicable Federal and state privacy laws as well as section retention policies. Reviews requests to ensure compliance.

Contacts candidates, former employers, educational institutions, and appropriate public and protected data repositories to obtain and verify background information on potential Agents. Enters background
information into a template.

Performs general clerical duties, including answering telephones, gathering and verifying information, sending faxes, and researching the status of pending requests.

Assists with the collection of various information for the section, such as vendor information, satisfaction surveys, and information related to state mandated reporting.

Enters statistical information into databases and spreadsheets. Generates and distributes related reports documenting section activity.

Handles confidential information

As directed by the section supervisor, instructs new users in the use of public records information.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Values Diversity

Detail Orientation

Nimble Learning

Self-Development

Collaborates

Job-Specific Knowledge

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Qualifications

High school diploma, or equivalent, required. One year office experience preferred. Working knowledge of Microsoft software required.

Physical Requirements

Climbing; Rarely

Driving; Rarely

Lifting 0-20 lbs; Occasional (
20%)

Lifting 20-50 lbs; Occasional (
20%)

Lifting Over 50 lbs; Occasional (
20%)

Manual Keying/Data Entry; Frequent (50-80%)

Pushing/Pulling; Occasional (
20%)

Erie Insurance