Job Description

Job Summary

We are seeking a detail-oriented and compassionate Intake Specialist to join our healthcare team. The ideal candidate will be responsible for managing patient intake processes, verifying insurance information, and ensuring accurate documentation. This role requires excellent communication skills, proficiency with electronic health record (EHR) systems, and a solid understanding of medical terminology and billing procedures. The Intake Specialist plays a vital role in providing exceptional patient service while supporting clinic operations and maintaining compliance with HIPAA regulations.

Duties

Greet patients professionally and assist with check-in procedures at the front desk Verify insurance coverage and perform insurance eligibility verification using systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, and other EMR/EHR platforms Collect and review patient documentation, including medical histories, care plans, and prior records Enter patient information accurately into electronic health records (EHR systems) like eClinicalWorks and Meditech Schedule appointments efficiently using medical scheduling software and multi-line phone systems Assist patients with completing necessary forms and explain clinic policies clearly Review medical documentation for accuracy and completeness, including CPT coding, ICD-9/10 coding, and medical billing details Maintain confidentiality of patient information in accordance with HIPAA guidelines Support administrative tasks such as filing, data entry (including 10 key typing), and managing medical records Collaborate with clinical staff to ensure seamless patient flow and care coordination Provide exceptional customer service through phone etiquette, clerical support, and front desk management

Requirements

Prior experience in medical office administration or clinic intake preferred; dental office or dental clinic experience is a plus Proficiency with EMR/EHR systems such as Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix, Eaglesoft, or similar platforms Knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, Medicare procedures, and health information management standards Strong computer skills including Microsoft Office Suite (Word, Excel) and familiarity with office management software Excellent communication skills with the ability to handle multi-line phone systems and maintain professional phone etiquette Bilingual abilities are highly desirable to serve diverse patient populations Experience with insurance verification processes and documentation review is preferred Ability to handle sensitive information in compliance with HIPAA regulations Strong organizational skills with attention to detail in documentation review and data entry tasks Previous experience in a healthcare setting such as a clinic or hospital environment is advantageous
This role offers an opportunity to contribute significantly to patient care coordination while working in a dynamic healthcare environment. The successful candidate will demonstrate professionalism, technical proficiency, and a commitment to exceptional patient service.

Job Type: Part-time

Pay: $22.76 - $27.41 per hour

Expected hours: 20 per week

Benefits:

401(k)
Work Location: Hybrid remote in Halethorpe, MD 21227