Job Description

About IBH Addiction Recovery

IBH Addiction Recovery, founded in 1970, is a highly effective nonprofit organization and leading provider of drug and alcohol addiction treatment in Summit County. We provide evidence-based services including Residential Treatment, Day Treatment, Outpatient Programs, Aftercare support, and Recovery Housing, complemented by spiritual guidance, all intended to offer persons with alcohol and drug addiction, including those with a co-occurring disorder, the opportunity to restore hope and gain skills for a lifetime of sobriety.



At IBH Addiction Recovery, we build our treatment philosophy around four core values: Dignity, Community, Stewardship (Outcomes), and Spirituality. We are seeking a highly motivated and compassionate Intake Specialist to help us meet the individualized needs of people in recovery and uphold those values.

Job Summary:

The Intake Specialist provides administrative support to clients and staff to assure timely and appropriate access to the IBH Addiction Recovery continuum of care.

Essential Job Duties:

Answering calls from clients and other concerned parties, including helpline calls, requesting services from IBH Addiction Recovery. Conducting phone interviews to collect and enter client demographic information. Scheduling diagnostic assessments and other client appointments. Providing administrative support to Admissions Supervisor and Counselors including support for the waitlist and tracking group sizes. Managing client workflow to route clients to the appropriate group counseling session and counselor. Verifying insurance and assisting clients in applying for Medicaid as appropriate. Tracking and documenting appointments no shows and provide follow up phone calls for rescheduling. Maintaining client accounts by obtaining, recording, scanning, and updating personal demographic and financial information. Assisting with phone intakes and screening Assisting with phone interviews to collect and enter client demographic information Assisting with the completion of patient profiles using Credible software. Meeting with new and existing clients to gather all insurance and financial information. Enrolling eligible clients into GOSH. Obtaining signatures on appropriate billing forms. Assisting with billing reports. Effectively communicating to clients about services, how they are billed based on their insurance policy, and their financial responsibility as applicable. Serving as back up for front desk operations. Maintaining compliance with HIPAA and 42 CFR Part 2 regulations related to client. Participates in individual and/or group supervision.

Other Duties Assigned

Coordinating fire, tornado, and other safety drills in collaboration with the maintenance and operations teams. Coordinating office needs in collaboration with the operations team, including new hire onboarding and inventorying and ordering office supplies. Service as the main point of contact for all contractors and vendors. Serving as the main point of contact for special event scheduling, meetings, and room setup. Assist Quality Performance Management Department with medical records requests as needed.

Skills, Knowledge, Abilities

Ability to explain Client Statements. Ability to explain insurance Explanation of Benefits. Ability to work with a diverse range of service participants, including diversity of age, gender, gender identity, race, religion, sexual orientation, physical and mental ability, and more. Ability to communicate IBH Addiction Recovery's continuum of care to clients. Ability to perform basic math computations, as well as fractions, decimals, and percentages in calculating sliding fees for client's out-of-pocket responsibilities. Knowledge of insurance products in which Agency is paneled. Proficiency in Microsoft Outlook, Microsoft Word, and Excel, and electronic health records systems. Must submit to a background check and drug screen, pre-employment, and at random.

Competencies:

Effective Communication - Speak, listen, and write clearly. Use appropriate and effective communication tools and techniques. Strong interpersonal skills - Ease working with building visitors, new admissions and their families, callers, and agency officials. Ethics - Understand ethical behavior and business practices and ensure own behavior and the behavior of others is consistent with these standards and aligns with the values of the Agency. Relationship Building - Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the Agency. Punctuality - Arriving on time for the scheduled workday. De-escalation - Communicate in a non-judgmental, calm, non-threatening manner during encounters with emotionally distressed persons. Seek assistance when needed. Professional Effectiveness - Maintain a professional role with persons in treatment, visitors, colleagues, and external agency officials. Problem Resolution

Educational/Experience Requirements

High school diploma or GED. CDCA or chemical dependency certification strongly preferred. Proficiency in Microsoft Outlook, Microsoft Word and Excel, and other systems. Experience scheduling medical appointments and knowledge of health care billing (including deductibles, coinsurance, and copays) a plus. CPR and First Aid certifications, and Non-Violent Crisis Intervention training preferred.

Physical Demands

Work will be performed in a range of professional, institutional, and community settings and involve some evening, weekend, and on-call hours. Considerable standing, sitting, and walking is required. Includes lifting, pushing, pulling of supplies/equipment up to 20 lbs. occasionally and/or up to 10 lbs. frequently. Includes occasional reaching, stooping, bending, kneeling, and crouching. Subject to environmental and outside conditions such as weather conditions.

Position Type and Expected Hours of Work

Monday through Friday, 8am - 4pm with flexibility to include evening hours as needed.

Supervisory Responsibility

None.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our Perks Include:

Bring Your Dog to Work Day

- because happy pets make happy people

Pet Insurance

- peace of mind for your furry family members ??

Health Benefits for You & Your Family

- comprehensive coverage active your first week of employment

Competitive PTO

- time to rest, recharge, and enjoy life outside of work

Paid Holidays

- celebrating life's important moments

Employee Engagement Events

- highlighting and appreciating our amazing staff

Beautiful Campus

- a scenic and inspiring place to spend your workday +

Flexible Schedule

- designed to support work-life balance *

Weekends Off

- your time to relax and refresh