Job Description

Why Foundever\xe2\x84\xa2

Go further with Foundever\xe2\x84\xa2. Are you ready to move your career forward?. At Foundever, we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products. You will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You\'ll Enjoy:

Pay: $15.00/hr

• 100% Paid Professional Training
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Location Requirements

Must reside within 50 miles of our Augusta, Georgia to include South Carolina or the entire state of Mississippi.

This is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is required training, coaching and development or equipment issues.

Core Responsibilities

• Interact with customers, clients, insurance carriers and internal sources to provide coverage, billing or policy modification
• Provide coverage, rates, billing information, and policy recommendations where necessary
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
• Weekly review of quality standards, metrics, and performance
  

Qualifications

• Professional customer service aptitude
• Adapt to a fast paced and changing environment
• Effective verbal and written communication
• Comfortable with recommending additional services
• Active listening skills
• Ability to ask open-ended questions
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers & information
• Ability to cover features/ benefits
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug screening
• Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members.

About Foundever\xe2\x84\xa2

Foundever\xe2\x84\xa2 is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we\'re the team behind the best experiences for +750 of the world\'s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Work Requirements

Technical Requirements:

• 5 Mbps Download & 3 Mbps Upload speed
• Must be hard-wired connection from router
• Router must be in the same room
• Must be from your home address
• No hotspots, no wireless, no satellite or VPN connections!

Equipment below is provided after attending orientation:

• Desktop, monitor, keyboard, mouse, headset, and cords
• Ethernet cords are shorter in length. Approx. 3ft cord

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

About Foundever

Foundever\xe2\x84\xa2 is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we\'re the team behind the best experiences for +750 of the world\'s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.