Job Description

We are one growing team with one powerful goal \xe2\x80\x94 and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we\xe2\x80\x99re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

This position will partially be based in the following office location. Manchester, NH

However, partial remote work from the following states may also be considered: Massachusetts, Maine, Vermont.

The Opportunity

The Instructional Support Consultant reports directly to Manager, Instructional support, and works with students and faculty to promote and promote the appropriate use of technology across the university, especially in the curriculum. This will be accomplished by developing and delivery of technical training, conducting individual consultations, needs assessments, and training sessions and research to investigate new technologies and software. You will assist students and faculty with the appropriate use of academic technologies including Brightspace, Chalk & Wire, and Office 365. #Hybridwork.

In this Role You\'ll Get To:

• You will develop and deliver training (group, 1 to 1, online) on multiple academic technologies for students. Also develop facilitator guides, student guides, handouts.
• You will provide technical consultation to students and faculty. Assist students and faculty with Brightspace user and technical issues. Assist Instructional Support Consultants with Brightspace technical support when needed.
• You will maintain instructional support portal site.
• You will maintain instructional support documentation repository in OneNote.
• You will develop student facing academic technology training program.
• You will provide initial support for walk-ins requesting help.
• You will foster positive working relationships with students and faculty to promote technology and instructional support.
• You will manage work study students including training and scheduling.
• You will perform related responsibilities as assigned or as the situation dictate.
• You will perform academic technology needs assessments.
• Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

We would like to see:

• Years of relevant or specific experience: Two to four years\' experience in the delivery of training in a corporate or academic environment.
• Academic Degree(s) and/ areas of study: Bachelor\'s degree

Equivalent of experience in lieu of degree acceptable: \xe2\x98\x92 Yes

• Must have excellent oral and written communication skills.

Preferred Qualifications:

• Master\'s Degree.
• Teaching or training experience in higher education is desirable.

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we\xe2\x80\x99ll shape the future of education by transforming lives\xe2\x80\x94beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.

Southern New Hampshire University