Job Description

Company Overview

Camden Yards Steel is a 100% American, family-owned steel service center committed to delivering exceptional quality, reliability, and customer service. Headquartered within the South Jersey Port Corporation, with operations in Camden, New Jersey, and West Columbia, South Carolina, Camden Yards Steel supplies premium flat-rolled carbon steel products to customers throughout the eastern United States.

Our product offerings include sheet, plate, coil, and slit coil steel, supporting a wide range of manufacturing, construction, and industrial applications. As an ISO 9001:2015 certified organization, Camden Yards Steel continuously invests in advanced processing and packaging equipment to ensure consistent quality, precision, and efficiency. Known for high-speed slitting, precision plate leveling, and custom shearing capabilities, we pride ourselves on delivering innovative, customer-focused solutions while maintaining the values of a family-driven organization.

Position Summary: Inside Sales Representative

Camden Yards Steel is seeking a motivated and customer-focused

Inside Sales Representative

to join our growing team. This is a full-time, hybrid position based in the Camden, NJ Metropolitan Area. The Inside Sales Representative plays a critical role in supporting revenue growth by managing customer accounts, strengthening client relationships, and serving as a key liaison between customers and internal departments.

This position requires a proactive professional who thrives in a fast-paced environment, excels at problem-solving, and is committed to delivering an exceptional customer experience.

Key Responsibilities

Serve as a primary point of contact for assigned customer accounts, building strong, long-term relationships through responsive and professional communication Respond promptly to customer inquiries regarding pricing, product availability, specifications, lead times, and order status Prepare accurate and competitive quotes based on customer requirements, market conditions, and company guidelines Enter, process, and track customer orders within internal systems, ensuring accuracy from order placement through delivery Coordinate closely with operations, production, logistics, and quality teams to ensure on-time delivery and customer satisfaction Monitor open orders and proactively communicate updates, delays, or changes to customers Identify opportunities to upsell or cross-sell additional products and services based on customer needs Maintain detailed and accurate records of customer interactions, quotes, and sales activity within CRM systems Assist with resolving customer concerns or issues, escalating when necessary to ensure timely resolution Support outside sales efforts and contribute to overall sales strategy and team objectives

Qualifications & Skills

Proven experience in inside sales, customer service, account management, or a related role Strong verbal and written communication skills with the ability to negotiate and build rapport with customers Demonstrated ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment High level of organization, attention to detail, and follow-through Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and experience using CRM software Understanding of steel products or prior experience in the metals, manufacturing, or industrial supply industry is strongly preferred Bachelor's degree in Business, Sales, Marketing, or a related field preferred (or equivalent professional experience) Ability to work independently while also collaborating effectively with cross-functional teams in a hybrid work environment
Pay: From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: Hybrid remote in Camden, NJ 08104