Job Description

Overview:

Olgoonik Corporation is a robust worldwide federal contractor company that is recruiting for IT Support Technician based out of the Alaska Corporate Office or Northern Virginia Corporate Office. The Information Technology Support Technician will be responsible for overseeing the implementation and maintenance of Olgoonik Development and all subsidiaries\' computer systems and networks.

Primary Responsibilities:

• Implement, maintain, and upgrade systems, software and applications, ensuring their availability, reliability, and security.
• Provide technical support for end-users in resolving hardware and software issues, including laptops, desktops, mobile devices, printers, scanners, and other peripherals.
• Manage user accounts, access controls, and permissions for various systems and applications.
• Participate in the planning, installation, implementation, and problem determination and resolution involving software programs and hardware components.
• Develop and maintain system documentation, including standard operating procedures, configurations, and inventory.
• Monitor system performance and troubleshoot issues to ensure maximum uptime and user satisfaction.
• Ensure compliance with federal government regulations, company policies, procedures, and other practices related to system administration.
• Develop and maintain disaster recovery and business continuity plans for systems and applications.
• Research and recommend new technologies, processes, and methodologies to improve system performance and efficiency.
• Perform regular system backups and implement data recovery procedures.
• Work closely with IT security team to ensure that systems are compliant with NIST, CMMC, and other applicable standards and regulations.
• Interfaces with and supports clients in the operation of the IT systems.
• Ensures compliance with federal government regulations, company policies, procedures, and other practices.
• Maintains and promotes a safe and secure working environment for the corporation.
• Provides overall technical support for customers related to classified and unclassified systems with the support/direction from the ISSM, Director of IT and VP
• Interacts and executes job tasks in a fast-paced work environment.
• Performs other duties as assigned.

Supervisory Responsibilities:

There are no supervisory responsibilities.

Education and/or Experience:

• Have a minimum of two (2) years\xe2\x80\x99 experience with managing cybersecurity functions.
• Must have a minimum of 1-3 years of experience in the Information Systems Field.

Knowledge, Skills, and Abilities:

• General knowledge of government procurement protocol and procedures is preferred.
• Knowledge of NIST and CMMC preferred.
• Knowledge of ISSM and ISSO roles preferred.
• Knowledge of Windows 10 and above, Microsoft 365, Active Directory, and Azure cloud security preferred
• Troubleshoot hardware and software issues.
• Experience with Sage CRE 300, Sage HRMS, or other ERP systems is highly desirable.
• Must be proficient with Microsoft Office and 365 software.
• Must demonstrate a good attitude and ability to work as a member of a Team. Must have strong interpersonal skills and excellent written and oral communication skills. Position requires self-motivation and the ability to work effectively under a minimum of supervision. Must have the ability to handle confidential information. Must be able to multi-task efficiently, work in a fast-paced environment on multiple projects and have a strong attention for detail.

Certificates, Licenses, Registrations:

None

Security Clearance:

Must be able to obtain/maintain SECRET US Government Personnel Security Clearance

• Must be a U.S. Citizen.
• Must be eligible for and able to obtain and maintain required Security Clearance/access approvals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, and distance vision.

Travel:

Some travel both domestically and internationally maybe required based on business demands.

Work Environment:

General office environment.

Olgoonik