Job Description

Are you looking for an exciting and fast-paced career? Join the California Department of Fish and Wildlife (CDFW) and be part of an organization that manages California's diverse fish, wildlife, and their habitats. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.





CDFW's Data and Technology Division (DTD) is an integral part of the Information Technology (IT) support system and the Information Technology Supervisor II (IT Sup II) is responsible for managing the Information Technology Help Desk/Asset Management/Administrative Unit. The IT Helpdesk is responsible for providing support to the CDFW staff on all facets of information technology and services. Being the initial contact for all IT requests, we provide CDFW staff with the highest quality customer support for their IT needs.




To further support the organization, the IT Sup II manages the IT asset management process of tracking, managing, and disposing of the CDFW IT assets throughout their lifecycle. The IT Sup II is the Human Resources Liaison for the DTD ensuring the division resources are accurately tracked and managed. Provides non-IT procurement support for DTD as needed.

In order to be eligible for this position, you must either be transfer eligible or take and pass the following exam.

Information Technology Supervisor II: Exam Bulletin Link


This position is being re-advertised. If you previously applied, your application is being considered and you do not need to re-apply.

You will find additional information about the job in the

Duty Statement

.


Working Conditions


Ability to work at a desk using a computer keyboard several hours a day. Involves sitting most of the workday but may require walking or standing. Attend meetings and work with staff statewide to complete work assignments. Occasional travel (approximately 5-10%) may be required via private or public transportation. Ability to use a computer keyboard several hours a day, as well as being on the phone. Operate various IT equipment daily and occasionally move equipment either solely (50 lbs. max.) or with another person (100 lbs. max.)



This position qualifies for Public Service Loan Forgiveness Accrual Credit.


Minimum Requirements


You will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-474004

Position #(s):

565-028-1404-003

Working Title:

Service Desk, Asset Management, and Administrative Unit Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II
$8,256.00 - $11,063.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time
Department Information


Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California's diverse wildlife and the habitats upon which they depend.
California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.

Join us and begin a meaningful new career!
Department Website: https://www.wildlife.ca.gov


Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 10/7/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



Department of Fish and Wildlife
HRB Mailing Address
Attn: Human Resources Branch
P.O. Box 944209
Sacramento, CA 94244

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



Department of Fish and Wildlife
Closed Drop Off Location
Human Resources Branch
Temporarily Closed
See Filing Instructions
Sacramento, CA 95814
Please Note: Drop-off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included.
Statement of Qualifications -
A Statement of Qualifications (SOQ) is required. Please see below for SOQ instructions. Failure to include the SOQ will result in an incomplete application submission.
The Statement of Qualifications is required and must be submitted with your application to be considered for this position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two (2) pages in length, and 12-point Arial font.



1. Describe your experience leading an IT Help Desk for a large organization and your ability and hands on experience troubleshooting technical issues.



2. Describe your experience managing the IT asset management process of tracking, managing, and disposing of IT assets throughout their lifecycle.

3. Described your experience in administrative function areas of human resources, budgets, procurements, and accounting.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Experience in:

IT Asset Management Cherwell Service Management Helpdesk Ticketing System or similar program IT hardware, operating systems, applications, and peripheral devices Experience providing Information Technology (IT) customer service (help desk) to customers, stakeholders, and employees of all levels. Experience collaborating with others on project issues and status, identifying problems to seek improvements in IT and other work processes. Experience developing and fostering positive working relationships with internal and external stakeholders. Experience effectively communicating both orally and in writing with all levels of departmental staff, as well as external entities and management.

? Leadership or supervisory experience managing teams or projects.
? Proven ability to lead and develop teams effectively.
? Experience with project management and software development life cycle (SDLC)
? Ability to explain technical concepts to non-technical staff and stakeholders.
? Ability to troubleshoot high-level technical issues effectively.
? Strong skills in maintaining relationships with internal and external stakeholders.
? Ability to align unit operations with Division goals.
? Proficiency in using data to drive decisions and improve processes.
? Experience with enterprise applications (O365, Active Directory Management, and similar programs)
? Experience using Mobile Device Management Solution, InTune, Mobile Device Deployment, or similar program(s)

Knowledge of:

M365 Administration and Support Azure Cloud Administration Microsoft Endpoint Configuration Manager (MECM) Software Licensing and Installation Active Directory Administration Modern Desktop Administration Information Security best practices, policies, and standards. MS Desktop Products and M365 Support Intune System Software, Licensing and components Automation & Scripting Network Technology Knowledge of and experience supervising and managing a help desk for a large organization. Knowledge of and experience with the State of California's human resources process Knowledge of and experience with the State of California's IT procurement process




Benefits


Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information


The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

https://www.wildlife.ca.gov

Hiring Unit Contact:

Julie Murata

(916) 995-2105

julie.murata@wildlife.ca.gov


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Civil Rights Office

(916) 902-9211

civilrights@wildlife.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Filing Instructions

You must reference Position Number

565-028-1404-003

and RPA Number

E-DTD 24-003 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.

It is recommended that Application Packages be submitted electronically through your CalCareer Account at https://jobs.ca.gov. If applications are mailed,

we recommend applications are sent certified mail as we are unable to verify receipt.

Applications that do not follow the Filing Instructions may not be considered.

This advertisement may be used to fill additional vacancies for this JC.

Resume - Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.

Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.