Incident Support Management

Franklin, TN, United States

Job Description




Product Consultant Qualification: Science / Engineering graduate Responsibility: Pre sales:

  • Participate in pre sales interactions with customers when showcasing solution etc.
  • Participate in solution response teams to ensure technical feasibility.
  • Provide support to the Product Consultant by creating case studies solution etc under guidance when required.
Product Consulting:
  • Provide support to the product consultant through analyzing customer requirements and provide recommendations through interactions with the customer.
  • Coordinate with onsite team / clients for requirements gathering / functional clarifications.
  • Identify value adds (eg enhance existing features) which can address repeated issues during implementation.
Design & Implementation:
  • \' Monitor design development and testing to ensure alignment with requirements traceability matrix.
  • Create high level design.
  • Guide the product specialist in translating the high level design into detailed design.
  • Review to ensure that the design is comprehensive and addresses all requirements.
  • Code for complex components.
  • Review code created by the developers based on requirements.
  • Participate in peer design reviews.
  • Drive the review meetings with the customers on the design with support from the Product Specialist.
  • Conduct root cause analysis of defects / process issues.
  • Identify/design reusable components and solution enablers.
  • Create product based KT document for the customer.
Testing:
  • \' Create unit test cases and perform unit testing including complex components.
  • Review unit test cases as created by Product Specialist and Product Analyst.
  • Assist the testing team by reviewing test strategy document when required.
  • Provide UAT and implementation support.
  • Drive clarifications / defect resolution to ensure timely deployment.
Innovation:
  • \' Contribute ideas / areas requiring improvements based on project implementation team feedback etc.
  • Identify best practices related to the project/product & document the same.
Capability Building:
  • \' Prepare guidelines and checklists for the team.
  • Create and deliver training on products/modules.
  • Mentor team from a technical/functional perspective to ensure delivery of the module.
Project Management:
  • \' Create estimates for project planning.
  • Participate in deployment activities like reviewing all deliverables as per the delivery checklist and mock testing all deliverables.
  • Participate in periodic internal review meetings.
  • Prepare status reports and share the same with the Product Consultant for review.
  • Create impact analysis for change requests/ maintenance issues in own area of work and seek review from Product Consultant.
  • Interface with quality reviewers and auditors for the projects.
  • Submit necessary artifacts data etc as requested by the DAG.
Knowledge Management:
  • \' Contribute towards updating knowledge assets.
  • Conduct knowledge transfer sessions for new joiners in the project team.
People Management:
  • \' Resolve conflicts within team members.
  • Support team building activities.
  • Provide administrative support.
  • Provide inputs on goal setting and performance appraisal of team.
  • Identify skill gaps and training needs required.
  • Provide input into the learning and career plans for team members.
  • Mentor team.
  • Nominate team for awards.
  • Conduct training through academy and induction of new team members.
Must Have Skills
  • InfinityQS
Good To Have Skills
  • Master control
  • Reliance EtQ
  • Sparta Trackwise
  • Jira
  • Manufacturing Oper-Manlog
Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Apr 12 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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Job Detail

  • Job Id
    JD4272789
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Franklin, TN, United States
  • Education
    Not mentioned