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POSITION: Imaging Services Scheduler


DEPARTMENT: Imaging Services


REPORTS TO: Imaging Services Supervisor


REVIEWED BY: Chief Human Resources Officer and Director, Imaging Services


STATUS: Non-Exempt


REVIEW CATEGORY: Non-Clinical Patient Care


REVISION DATE: 03/01/2020


SUPERCEDES: 10/24/2019


POSITION SUMMARY: Primarily manages all aspects of scheduling Imaging studies. Other responsibilities include sending reports to referring offices, ensuring that we have orders for patients, confirming pre-certified status of studies that require it, and copying patient appointment information from NextGen into RIS.


POSITIONS SUPERVISED: None.


ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Manages all aspects of scheduling appointments for the Imaging Services Department.
• Ensures that the schedule is optimized to accommodate the maximum number of patients on any given day.
• Maintains high visibility and positive interactions with Clinic staff as a representative of the department.
• Interacts in a friendly, professional, and knowledgeable way with all internal and external contacts.
• Ensures all studies are pre-certified and all related insurance information is obtained.
• Confirms appointments and prescreens patients prior to arrival.
• Handles phone calls from patients/family members regarding their procedures.
• Works with technologists/radiologists to verify that all orders are correct.
• Obtains current labs and previous studies/reports prior to procedure and that all paperwork is completed prior to patient arrival.
• Works effectively and constructively as a contributing member of the Imaging Services Department.
• Ensures adequate supplies are maintained to continue uninterrupted workflow.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Proficient in utilization of RIS/PACS systems.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Will cross train with department Patient Service Representatives to ensure continuity across all team members in performing front desk functions.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
• Performs other duties as assigned when appropriate.

POSITION REQUIREMENTS:
Education/Certification/License:
High school diploma or equivalent is required.


Knowledge, Skills, and Abilities:
Previous experience in scheduling is preferred. Must have prior computer experience. Position requires constant and frequent judgment and response. Must be able to prioritize many competing tasks and demands. Must have excellent communication and grammar skills. Must be detail-oriented. Must have good follow through, be able to multi-task, and possess sound judgment.


Special Demands/Requirements:
None

ADA JOB REQUIREMENTS:
Physical Demands:
Reaching/Walking/Fingering/Grasping/Feeling/Talking/Hearing/Repetitive Motions


Physical Requirements:
Light Work - Exerting up to 20lbs of force occasionally, and/or up to 10lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated light work.


Visual Acuity:
Close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, extensive reading.


Environmental Conditions:
None. The worker is not substantially exposed to adverse environmental conditions.