Job Description

Classification: Non-Exempt

Job Type: Full Time

Level: Employee

Reports to: Service Manager

Date: 10/2019



Summary: You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

General Duties and Responsibilities \xe2\x80\x93 (included, but not limited to):

• Maintain and repair heating, ventilation, and cooling units for both commercial or residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand Company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer\xe2\x80\x99s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in company provided training opportunities on latest industry technologies.
• Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).

Education/Experience/Skills:

• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and annuals.
• Excellent customer service skills with desire to exceed customer expectations.

• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Willingness to invest in hand tools and battery drill
• Ability to follow written and verbal directions as given
• High standards in regard to Safety Guidelines
• Ability to use full range of body motion including but not limited to climbing, balancing, kneeling, reaching, lifting, bending and twisting

Licenses or Certifications Required:

• Valid TN Driver\xe2\x80\x99s License and insurability requirements may apply
• Pre-employment drug test required

• Well groomed, neat appearance
• Valid social security number
• Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.
• Observe all company procedures and safety rules
• Maintain accurate time records and send to payroll when required
• Work as part of our team to ensure customer satisfaction

Physical/Mental/Visual Requirements: Requires frequent standing, walking, climbing, use of manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near/far vision, color definition, hearing, and speech. Heavy lifting required. Frequently climbs, kneels, bends, steps up/down and/or reaches above shoulder.

Physical Working Conditions: Works outside, exposed to excessive cold/heat, excessive humidity/dampness and operates moving equipment or vehicles. Rarely works alone, exposed to dust/dirt/pollen, water, chemicals/ solvents/detergents/cleaners. Walks on uneven surfaces or climbs ladders. Hazards may include back injury.

PI222130568

Roscoe Brown Inc