Job Description

HVAC Dispatcher

GROW WITH US!

Certified Heating and Cooling is quickly becoming SW Florida's leading comfort solutions provider. We take pride in taking care of our customers and employees with belief in our employees' development and fostering a work-life balance that empowers individuals to thrive. The respect and value of our employees is the core of our culture.

We are Certified Heating and Cooling!

JOIN OUR TEAM

and enjoy the career and life that you deserve.

Perks of working with us:

Positive and employee-driven work culture. Career path tailored specifically to employees' personal, professional, and financial goals. On-going training, development, and growth opportunities. Excellent opportunity for professional advancement. Employee Recognition Programs. Fun work environment!

Job Summary:

An HVAC Dispatcher coordinates service schedules, assigns technicians, and ensures timely and efficient delivery of HVAC services. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Job Duties:

Scheduling and Dispatching:

Schedule and assign HVAC technicians to service calls based on priority, location, and technician expertise. Monitor service schedules to ensure timely responses to customer requests. Adjust schedules as needed to accommodate emergencies or changes in availability.

Customer Communication:

Serve as the first point of contact for customers requesting HVAC services. Gather detailed information about customer needs to ensure appropriate technician assignment. Provide customers with updates regarding service times and resolutions.

Technician Support:

Communicate job details, special requirements, and instructions to technicians. Ensure technicians have the necessary tools, parts, and information to complete their jobs. Track technician progress and resolve any issues that arise during service calls. Review Technicians' daily time - applying appropriate work/pay details.

Administrative Duties:

Maintain accurate records of service calls, work orders, and customer interactions. Input and update information in the scheduling and dispatch software. Generate reports on service performance and technician productivity.

Problem-Solving:

Address and resolve scheduling conflicts or customer complaints in a professional and timely manner. Collaborate with team members to improve dispatching processes and customer satisfaction. Other duties as requested.

Job Qualifications:

Two

(2)

years

Customer Service

experience is required. At least one

(1)

year of

HVAC

experience is preferred. At least

(1) year of

Dispatching

experience is preferred. Excellent verbal and written communication skills required. Strong organizational skills and ability to multitask. Advanced ability in decision making and problem solving. Excellent customer service skills. Adaptability to changing priorities, schedules, and requirements. Google Business Suite experience is a plus, but Microsoft Office experience will translate. Proficiency with documents and spreadsheets required.

ServiceTitan

CRM experience a plus. High school or equivalent (Preferred). Bi-lingual in Spanish is a plus. Background and Drug Screening is required prior to employment.

Schedule:

Monday - Friday Some overtime may be required.

Benefits:

401k Plan with a company match Medical, Dental, Vision & Life insurance Paid time off Paid training Incentive bonuses Employee recognition Great company culture! We do a lot more than just work together. We enjoy company events and outings, charity events and fundraising and building life-long friendships! As a member of the Certified team, you will feel like part of a family, not just another employee.

Equal Opportunity Employer

Certified Heating and Cooling is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Certified Heating and Cooling is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and access to facilities and programs.

Drug and Alcohol-Free Workplace

Certified Heating and Cooling is a Drug and Alcohol-Free Workplace

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance
Experience:

Dispatching: 2 years (Required) HVAC: 2 years (Required) ServiceTitan CRM: 2 years (Preferred)
Ability to Commute:

Fort Myers, FL 33967 (Required)
Work Location: In person