Job Description

Duties Description The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is in the process of establishing 12 dedicated computer-based testing centers across New York State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi-Fi services.
The incumbent of this position will oversee the operation of the Department's 12 dedicated computer-based testing locations statewide and plan and guide the work of the Civil Service staff assigned to these locations. The incumbent will also work closely with other management staff within the Testing Support section to support the efforts of the Exams Control and Composition, Test Administration, and Exams Scoring and Results Processing Units. These units are responsible for test material composition, the administration of in-person written, online, and proctored examinations, and examination scoring.
The Human Resources Specialist 4 (Testing) duties in the Testing Support section of the Testing Services Division will include, but are not limited to, the following:

• Supervising the daily activities of twelve computer-based testing centers across New York State; maintaining open and effective communication with regional managers and center staff to ensure operational readiness of the centers.
• Participating in the transformation efforts of the Department of Civil Service merit system, serving on intra- and inter-divisional committees and overseeing special projects as needed.
• Organizing, leading the recruitment, hiring and on-boarding of personnel for the statewide centers and providing status reports to executive leadership.
• Providing business input and coordinating staff activities in the development and implementation of the Web-Based Testing System (WBTS) to be used in the computer-based testing centers (includes assisting in the development of training materials and standard operating procedures).
• Providing direct supervision to four computer-based testing center Regional Managers and indirect supervision to up to twelve Administrative Specialist 1s and several support staff.
• Overseeing the development and maintenance of policies and procedures for the twelve computer-based testing locations.
• Training, developing and evaluating subordinate staff.
• Communicating, orally or in writing, with a variety of audiences outside the section to present positions, resolve problems, and respond to inquiries or objections and overseeing staff's communications with others.
• Working collaboratively with other Testing Services Division managers as well as with managers from other divisions within the Department.

Minimum Qualifications REASSIGNMENT QUALIFICATIONS:
Current Department of Civil Service employees with one year of permanent, contingent permanent, or 55 B/C service as a Human Resources Specialist 4 (Testing), if less than one year, you must be currently reachable on the Human Resources Specialist 4 (Testing) eligible list for the Albany location if one exists.
COMPETITIVE QUALIFICATIONS:
You must be reachable on the current eligible list or eligible for transfer.
52.6 TRANSFER QUALIFICATIONS:
One year of permanent, contingent permanent, or 55 B/C service in a title eligible for transfer and determined to be similar by Civil Service.
For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.
PROVISIONAL QUALIFICATIONS:
Based on the results of the canvass of the current eligible list for the Human Resources Specialist 4 (Testing) position, the Department may elect to make a provisional appointment to this position rather than a permanent appointment should the eligible list have less than three candidates interested. If a provisional appointment is made, the appointed candidate will be required to compete in the next holding of the Human Resources Specialist 4 (Testing) exam and be reachable for appointment from the newly established eligible list.
The minimum qualifications for Provisional appointment are:

• One year of permanent, contingent permanent, or 55 B/C service as a Human Resources Specialist 2 (Testing), Administrative Specialist 2, Associate Administrative Analyst, or Supervisor of Administrative Analysis.

NON-COMPETITIVE PROMOTION (NCP) QUALIFICATIONS:
The Department of Civil Service is considering making a request to the Department of Civil Service to hold a non-competitive promotion examination for the above title in accordance with Section 52.7 of the Civil Service Law if three or fewer interested promotional candidates respond to this notice. Before submitting such a request, we must ascertain if anyone meeting the minimum qualifications is interested in competing in a promotional examination for the above title and if they would accept appointment if offered. To qualify, you must be a current Department of Civil Service employee. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Please note this will be a competitive appointment. The term non-competitive refers to the appointed candidate not needing to compete in the next holding of the examination.
The minimum qualifications for NCP appointment are:

• One year of permanent, contingent permanent, or 55 B/C service as a Human Resources Specialist 2 (Testing), Administrative Specialist 2, Associate Administrative Analyst, or Supervisor of Administrative Analysis.

SUBSEQUENT 55B/C QUALIFICATIONS:
A subsequent 55 B/C appointment may be considered if you have one year of permanent, contingent-permanent, or 55 B/C service in an eligible position allocated to Grade 25. To be considered, you must provide a copy of your letter of eligibility with your response.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Additional Comments #TeamCivilService is growing and is looking for motivated, forward-thinking employees to join our team to build a dynamic workforce. The Department of Civil Service is undertaking several initiatives to transform the way the agency delivers services to our partner agencies and to the public, and we are excited to be adding new members to the team. In addition to joining a growing team and agency, employees will also receive a comprehensive benefits package.
The Department of Civil Service is the central personnel agency for the Executive Branch of New York State government, serving approximately 150,000 employees. Our mission is to build tomorrow's workforce today by promoting a diverse, inclusive, and talented workforce. We lead and deliver world-class workforce management strategies by providing innovative solutions based on merit, fitness, and equality of opportunity.
Among its duties, the Department:

• Partners with State agencies to offer workforce recruitment and placement services, including developing minimum qualifications, classifying positions, developing civil service examinations, and administering performance assessment tests.
• Administers the New York State Health Insurance Program (https://www.cs.ny.gov/nyship/), one of the largest public employer health insurance programs in the nation, serving more than 1.2 million lives.
• Assists municipal agencies with civil service administration of more than 360,000 local government employees.
• Oversees the Governor's Program to Hire Individuals and Veterans with Disabilities (https://www.cs.ny.gov/rp55/) to place individuals with disabilities in State jobs and the New New York Leaders Initiative Student Intern Program. (https://nysinternships.cs.ny.gov/nnyl/)

NOTE ON TELECOMMUTING: DCS employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with DCS Telecommuting Program Guidelines.
The Department of Civil Service is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.
We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to YourFutureBeginsHere@cs.ny.gov
Some positions may require additional credentials or a background check to verify your identity.

Skills Required