Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for contributing to the mission and vision of the Company by serving as the main Human Resources (HR) point-of-contact for Company employees. Provides consultative support services to Company employees with a high degree of customer satisfaction, expertise and timeliness. This includes evaluating and analyzing the concern to quickly determine the appropriate resolution and/or escalation consistent with established Service Level Agreements (SLAs). Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work. Core Responsibilities

• Provides consultation to domestic and international Company Employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions. Supports areas including but not limited to: Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
• Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
• Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
• Collaborates with internal and external teams on escalated and/or complex matters, including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
• Supports intake of employee requests for non-medical accommodations. Ensures accommodation details are accurately documented in case management system.
• Assists with HR related file digitization.
• Is flexible and adapts to new services and support assignments as business needs change.
• Educates on self-service tools and resources, as well as promoting and reinforce the use of them. Identifies adoption trends of tools and provide suggestions on enhancements.
• Stays up to date on relevant Company and departmental policies and procedures with global consistency and local applicability.
• Responds to questions, concerns and complaints in compliance with SLAs.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what\'s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Education High School Diploma / GED Relevant Work Experience 0-2 Years
Salary: National Pay Range: $15.00 USD-$34.92 USD Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\xe2\x80\x99s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality \xe2\x80\x93 to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.