Job Description

Duties

1. Program Management: Plans, organizes, and oversees the full complement of activities within the Headquarters\' Support Staff (CSS). Oversees State programs to facilitate the commander\'s vision. Keeps abreast of and briefs for the senior Commander(s) regarding assigned program status; actual or potential problems and changes that could possibly affect the operation of the group and subordinate units. Recommends redirection of assets if necessary to achieve improved overall mission effectiveness. Oversees workflow and tasking to ensure personnel and administrative processes are completed as required. Reviews organization mission, functions, and manning requirements. Identifies requirements and initiates requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives. Provides advice to senior staff on significant issues and problems related to calendar management and work accomplishment. Establishes metrics and analysis systems to ensure actions are timely processed, measured, and reviewed at critical points. Performs self-inspection and presents detailed and comprehensive report with any corrective action taken to supervisor. Follows-up to ensure complete and quality resolution of discrepancies. Responsible for the implementation of internal policies, procedures and execution governing administration of CSS programs. Responsible for coordination with their respective Force Support Squadrons on all matters related to Commander Support Staff (CSS) manning, training, and personnel related issues. Coordinates with other organization managers and customers as appropriate. (40%)

2. Office Administration: Prepares the preparation and review of outgoing correspondence for conformance with Air Force and Army instructions, policies, format, and assembly; for accuracy of spelling, punctuation, form, grammar; and for completeness of reports and correspondence. Reviews incoming correspondence to determine the appropriate action required and priority; referring to appropriate individual or office for response. Personally prepares response to routine inquiries; consolidates information for reports; interprets reporting requirements and implementing instructions; arranges with subordinate offices to submit response; and follows-up to meet suspense or deadline. (25%)

3. Technical Administration: Integrates Information Technology into Group Staff operations. Technical expert in Microsoft Office applications (especially, calendar management tools), Adobe Acrobat, Electronic Record Management, and other Air Force information systems to create, copy, edit, and print a variety of standardized documents. Prepares orders for a variety of actions (e.g., special tour, annual tour, school tour, and civilian orders) using the order writing system. Provides training and gives guidance in the preparation and publication of orders. Administers the Defense Travel System (DTS); provides training, approves e-finance process, creates profiles and pulls reports. Communicates needs for collaboration tools with Knowledge Management Center to automate processes. Designs and maintains collaborative tools; including but not limited to the Air Force Portal, SharePoint, websites and dashboards. Serves as a Unit Property Custodian. (20%)

4. Unit Training Program. Assists the Unit Training Manager in managing the unit training program and all subsequent listed duties within this section. Serves as focal point for all Career Development Course (CDC) waivers. Orders and issues CDCs and processes CDC waivers. Tracks progression, and schedules End of Course (EOC) exams. Documents and reports CDC failures to Force Development Flight. Prepares AF IMT 2096, Classification/On-the-Job Training Action, affecting AFSC Special Experience Identified (SEI), or Upgrade Training (UGT) status. Ensures eligibility and completion of training requirements. Schedules, conducts and documents (memorandum for record) work center visits and follows up on corrective action. (10%)

5. Serves as the organizational point of contact and liaison with the Force Support Squadrons (FSS) and Army Deputy Chief of Staff for Personnel (DCSPER). Assists in administering and monitoring personnel resource requirements. Compiles personnel transactions according to the specific, established requirements of each case. Independently determines the steps and procedures necessary to perform the full range of clerical processing functions associated with personnel liaison assignments. Serves as central point of contact to provide authoritative explanations of personnel-related requirements (to include State recognition programs), instructions, and procedures and to assist in resolving operational problems involving all functional areas of personnel. (5%)

Performs other duties as assigned.

Requirements

Conditions of Employment

Federal employment suitability as determined by a background investigation.

May be required to successfully complete a probationary period.

Participation in direct deposit is mandatory.

Information Assurance Certification is a condition of employment. Per DoD 8570.01-M, the incumbent must achieve the appropriate IA certification within six months of assignment of these duties.

Must obtain and maintain a Secret security clearance.

Qualifications

General Experience -
Experiences gained through civilian and/or military technical training schools within the human resources business programs are included as general experience qualifications. An applicant must have a validated understanding of the basic principles and concepts of the occupational series and grade.

Specialized Experience -
Experiences that prepared the applicant to perform the duties of the position. The applicant\'s accredited educational-degree study program; or other military or civilian academic courses may substitute for some specialized experience. An applicant must demonstrate the following specialized experience competencies (skills, knowledge, abilities and behaviors) to qualify for a position identified by its applicable position grade and career level. Must have at least one year of specialized experiences at the GS-07 level or the equivalent which provided a working knowledge of National Guard missions, organizations, and federal civilian or military personnel programs. Must have experiences in executing personnel programs and Human Resources Information Systems, as applicable to the specific position and its position description. Must have knowledge and understanding of the personnel and manpower core competencies: Organization Structure; Requirements Determination; Program Allocation and Control; and, Performance Improvement. Have a working knowledge of organizational structures; manpower standards; manpower resources; manpower data systems; or commercial services to include strategic sourcing. Experienced in performing personnel program requirements that involve advising supervisors and managers; and, experienced in completing accession planning and processing; classification and position management; and civilian promotions. Experienced in advertising positions, processing assignments or reassignment actions; reviewing human resources development programs; applying education and training policy requirements; discussing retraining.
procedures; and/or providing retirement options. Competent in discussing the equal opportunity and sexual assault prevention and response programs. Have experiences in career counseling; completing or editing performance evaluations; and, conducting educational and skill development personnel course programs. Competent in merit principles, personnel plans, programs, and policies to guide or advise others on their implementation activities. Skilled in applying program policies, directives, publications, and training manuals. Knowledgeable on allocating manpower resource budgets or execution procedures. Experienced in performance management and productivity programs; or, advising on process improvement, best practices, and performance techniques.

Knowledge Required-

• Fundamental knowledge of military human resources policies, rules, guidelines, instructions, etc. to understand the assigned program(s) and converse effectively with functional managers, advise commanders, customers, lower graded personnel, or lower echelons. Thorough knowledge of overall requirements, objectives, practices and peculiarities of the assigned program area. Ability to plan, organize work, administer, communicate effectively (both orally and in writing), meet deadlines, gather, analyze data/products, and summarize facts in order to determine adequacy and/or deficiencies of assigned programs. Knowledge and skill in application of analytical and evaluative techniques to identify, consider, and resolve issues or problems peculiar to the assigned program area. Knowledge of automated systems, personal computers, and software employed in the assigned program area to utilize the systems in developing reports, correspondence and to extract data.

• Works under the supervision of the Group Commander who delegates area of responsibility and assigns duties and responsibilities. Incumbent plans and carries out assignments independently and consult with supervisor only on controversial issues or where precedents are not available. Supervisor provides general direction and broad-based methodology to be employed in accomplishing special projects. Discussions with supervisor are to resolve problems that could cause project failure to meet deadlines. Finished work is reviewed for compliance with objectives and for applying accepted practices to resolve work problems.

• General guidelines are available, such as Air Force and Air National Guard publications, and applicable gaining major command directives. These cover most situations but may require judgment in application and interpretation.

• The work involves ongoing studies, gathering information, identifying and analyzing issues. Based on existing rules and established methods, the incumbent reviews new requirements, determines what work needs to be accomplished and the proper sequence, and develops recommendations to resolve problems encountered. Individual is responsible for day-to-day and overall operation of the element(s) to which assigned.

• Incumbent assesses the productivity, effectiveness and efficiency of the services provided. Work requires skill in the application of established and accepted techniques. Results affect the efficiency of the work center. Assessment and corrective actions impact services provided, affect quality, adequacy, and timeliness of the work center\'s work efforts and contribute to the efficiency of the entire organization.

• Contacts are with employees, supervisors, and managers, other customers within and outside the unit, and counterparts at other units as required. Contacts are for the purpose of planning, coordinating, advising, and resolving operating system problems through joint participation with the customer.

• Work is primarily sedentary, although some physical effort or exertion may be required in the performance of duties. There may be some episodes of light lifting or prolonged periods of standing.

• Work typically involves normal risks and discomforts common to an office setting. Incumbent may be required to travel in military or commercial aircraft to perform temporary duty assignments. The incumbent\'s regular assignments are primarily Air National Guard technician duties; however, the incumbent may also be assigned some non-technician duties.

Additional information

OMB Control Number 3206-0278


Veterans Information: Veterans\' preference must be validated by formal submissions including all necessary supporting documentation. You must provide acceptable documentation of your preference or appointment eligibility. Acceptable documentation may be:

1. A copy of your DD-214, "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions.
2. A "certification" that is a written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
3. You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center or online.

NOTE: Prior to appointment, an agency will require the service member to provide a copy of the DD-214.

If claiming 10 point preference, you will need to submit a Standard Form, SF-15, "Application for 10-point Veterans\' Preference."

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you\'re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you\'re eligible under their policies. To apply for this position, you must submit a complete Application Package which includes:
  
  To apply for this position, you must submit a complete Application Package which includes:
  
  1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
  
  2. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application.
  
  a. A copy of your transcript (if using education to qualify)
  b. SF-50\'s (current/former Federal employees)
  c. DD-214
  d. Other Veterans Document
  e. SF-15
  f. SF-50 (Mandatory for Internal Announcements)
  
  
  RESUME REMINDER- Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
  DO NOT COPY THE SPECIALIZED EXPERIENCE QUALIFICATIONS WORD FOR WORD AND PLACE INTO YOUR RESUME; YOU MUST DESCRIBE YOUR PERSONAL EXPERIENCE AS IT PERTAINS TO EACH STATEMENT.
  
  Veterans\' Preference: A copy of your DD Form 214 which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference).
  
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
  
  A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  
  After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  
  You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  
  To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  

  Agency contact information

  AR HRO Customer Services

  
  
  

  Phone

  000-000-0000

  Email

  ng.ar.ararng.mbx.hro-customer-services@mail.mil
  

  Address

  
  AR ANG HQ
  Bldg 7300-Camp Robinson
  North Little Rock, AR 72199-9600
  US

  Next steps

  
  Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
  
  Checking the status of your application:
  
  To better serve our members, the Technician Recruitment and Placement (R&P) section at AR HRO has implemented a new process for checking the status of an application. Applicants must send an email to ng.ar.ararng.mbx.hro-customer-services@mail.mil. In your email request, please provide us with the Announcement Number of the position you applied for.
  
  This change requires some forethought on the part of the applicant. With this new process in place, applicants can expect to have a response from the AR HRO R&P section within 2 duty days. That being said, applicants checking their application status the day before a job closes stand the chance of not receiving a review.
  
  Our goal is not to refrain from hearing from our customers, but rather to make the process more efficient for us all. Our members are our number one priority and we want to deliver high quality customer service.
  
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.

2. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application.

a. A copy of your transcript (if using education to qualify)
b. SF-50\'s (current/former Federal employees)
c. DD-214
d. Other Veterans Document
e. SF-15
f. SF-50 (Mandatory for Internal Announcements)


RESUME REMINDER- Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Be sure that your resume clearly supports your responses to all of the questions in the assessment by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
DO NOT COPY THE SPECIALIZED EXPERIENCE QUALIFICATIONS WORD FOR WORD AND PLACE INTO YOUR RESUME; YOU MUST DESCRIBE YOUR PERSONAL EXPERIENCE AS IT PERTAINS TO EACH STATEMENT.

Veterans\' Preference: A copy of your DD Form 214 which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

This job is open to

• 
  

  The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Position is open to the public. Veterans Preference Applies.