Job Description

SUMMARY

Responsibilities include, but are not limited to, maintaining levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms, hallways and linen rooms. Assist in the daily payroll tracking, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and House Persons. Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training. Ensure all correct procedures are followed regarding Bloodborne Pathogens. Maintain accurate records of all rooms that are cleaned and file appropriately. Complete and submit any required reports or paperwork accurately and timely. Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion. Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned. Help in any area of housekeeping as needed. Ensure that all public space in assigned areas are maintained to department standards. Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms) Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests Assist in answering incoming calls and directing to the proper areas, and to keep an accurate phone log of all calls to insure each duty is taken care of properly Assist in control of Lost and Found/Uniform room Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing Maintain the files and regulations of GTRS housekeeping department Maintain and support high morale of the House Persons and Room Attendants Ensure that all Room Attendants and House Persons are meeting and exceeding GTRS standards Assist the Executive Housekeeper with the creation and issuance of performance evaluations Completely monitor employee training and conduct Responsible to assist Training Manager and Executive Housekeeper assess training needs for your department Responsible for making sure all assigned employees comply with Personal Appearance Standards Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures Must understand and abide by environmental practices of the resort. (Green mission statement, etc.) Other duties as assigned.

EDUCATION/EXPERIENCE

Must have a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting Must have at least 6 months previous housekeeping experience Must be at least 18 years of age Must have a current valid Michigan drivers license and be insurable under the company's plan Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred OTHER SKILLS AND ABILITIES Ability to train and supervise others in job procedures Good guest service skills as there will be frequent contact with other employees and guests Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management Must have excellent multi-tasking, organization, and communication skills Must project a positive attitude at all times Must enjoy and work well with others Must posses excellent time management skills and be comfortable with meeting firm deadlines

SUPERVISORY RESPONSIBILITIES (If applicable)

Will plan, supervise, and be accountable for all employees' daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct.



TYPICAL PHYSICAL DEMANDS

May be required to stand for long periods of time Frequently required to use hands to finger, handle, or feel and talk or hear The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl The employee must occasionally lift and/or move up to 50 pounds Environment is often noisy. Must be able to work around a lot of people a lot of the time. Ear pieces must be worn at all times so as to not interfere with our guests stay.

TYPICAL MENTAL DEMANDS

Comprehend and follow instructions Perform assigned tasks and meet deadlines that may be complex or varied Ability to handle sensitive situations and have difficult conversations Influence people and make decisions Direct, Control and Plan Interact with co-workers in written form Communicate orally Handle stress for long periods of time

WORKING CONDITIONS

The noise level in the work environment is usually moderate



COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality



The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.