Housekeeping Director
Mount Pleasant, SC, United States
Job Description
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Position: Housekeeping Director Reports to: General Manager -Rooms Executive Summary: Responsible for managing the daily operations of the housekeeping department for both hotels (Harborside and Beach Club), including the laundry, to ensure the highest levels of cleanliness and guest satisfaction are maintained and oversees the housekeeping services provided to the Marina and Fish house Restaurant. This position will provide supervision of guest rooms and public areas, and direction for all housekeeping activities including scheduling, staffing, room inspections, training, and development of employees. This person will also be responsible for the preventive maintenance and tracking information of the Lost and Found.
- Provides supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Monitor occupancy and make staffing adjustments accordingly.
- Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget.
- Distribute and delegate work- load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials, completes daily labor tracker and labor forecasting.
- Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
- Celebrates successes and publicly recognizes the contributions of team members. Investigates complaints, evaluates corrective actions, and implements plans to resolve and de-escalate conflicts.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
- Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
- Manage finances of housekeeping and laundry operations including budget and inventory controls. Establish and maintain adequate supplies for efficient operation of the department.
- Prepares professional correspondence for customers, internal booking reports and file maintenance. Prepares and adheres to department budget.
- Responsible for hiring, training, counseling, and performance reviews for the housekeeping department.
- Ensures associates understand expectations and parameters.
- Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
- Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
- Complies with all Resort policies, procedures, and standards of operation.
- Empowers associates to provide excellent customer service.
- Ensures the Housekeeping Department leads the charge regarding recycling efforts and environmental initiatives.
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Performs any additional tasks or projects as required.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
- Bonus pay
- Mount Pleasant, SC: Reliably commute or planning to relocate before starting work (Required)
- Driver\'s License (Preferred)
- Health insurance
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Job Detail
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Job IdJD4253717
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Pleasant, SC, United States
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EducationNot mentioned