Job Description

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where you will play a vital role in ensuring seamless overnight operations at our vibrant resort. This energetic position offers an exciting opportunity to deliver exceptional guest experiences during the late-night hours. As a Night Auditor, you will be responsible for reconciling daily financial transactions, providing outstanding guest services, and maintaining the safety and security of the property. Your enthusiasm and attention to detail will help create a welcoming environment that encourages guest loyalty and satisfaction.

Responsibilities

Oversee the night shift operations at the front desk, ensuring efficient check-in and check-out processes for all guests. Conduct nightly audits of financial transactions, including verifying billing accuracy and preparing reports for management review. Provide friendly, professional customer service to guests arriving or departing during overnight hours, addressing inquiries and resolving issues promptly. Maintain accurate records of guest information, reservations, and payments using multi-line phone systems and hotel management software. Ensure the safety and security of the property by monitoring CCTV surveillance, conducting patrols, and managing access control procedures. Handle guest requests with enthusiasm and professionalism, including providing information about hotel amenities, local attractions, and dining options. Assist with administrative tasks such as updating guest profiles, preparing shift reports, and documenting incidents or maintenance needs. Uphold excellent phone etiquette while managing multiple communication channels to ensure prompt responses to guest or staff inquiries.

Qualifications

Proven experience in hospitality management or hotel front desk operations, especially in night audit roles or resort environments. Strong customer service skills with a passion for creating memorable guest experiences. Bilingual or multilingual abilities are highly desirable to effectively communicate with diverse guests. Knowledge of hotel management systems, multi-line phone systems, and front desk procedures. Exceptional attention to detail for accurate financial reconciliation and record keeping. Excellent communication skills with a professional phone manner and hospitality-focused attitude. Ability to work independently during overnight shifts while maintaining high energy levels and motivation. Previous experience in guest relations, hotel experience, or resort settings is preferred. Join us in delivering top-tier hospitality services during the quiet yet crucial night hours! Your dedication will help ensure our guests enjoy a safe, comfortable stay from dusk till dawn while contributing to our reputation for excellence in hospitality management.
Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

Employee discount Paid time off
Work Location: In person