Job Description

Job Overview

Job Overview

GrandStay Johnston - Des Moines, managed by

GLMG Hotels

, is seeking an experienced and dynamic

Hotel General Manager

to lead daily operations and uphold our commitment to exceptional hospitality. The ideal candidate will bring strong leadership abilities, a proven hospitality background, and a passion for delivering outstanding guest experiences.

This role requires a strategic, people-first leader who can oversee multiple departments, improve operational performance, and maintain GrandStay's high standards. Multilingual or bilingual abilities are highly desirable to enhance guest relations and team communication.

As part of the GLMG Hotels family, the General Manager will play a pivotal role in driving revenue, supporting our team culture, and fostering an environment where guests feel genuinely welcomed and team members can thrive.

GLMG Culture

At

Great Lakes Management Group

, our culture is centered on a people-first philosophy. We believe in open communication, accountability, collaboration, and empowerment. We foster an environment where every team member is valued, respected, and supported in their growth.

We are committed to:

Creating memorable guest experiences Developing and promoting our team Upholding integrity and service excellence Building strong community connections Ensuring operational discipline and consistency
Your leadership as General Manager will directly shape the team culture, inspire service excellence, and reinforce our commitment to providing exceptional hospitality.

Key Responsibilities: Operations & Leadership

Lead and supervise all hotel departments, including Front Desk, Housekeeping, Breakfast, and Guest Services, to ensure smooth and efficient operations. Maintain a visible presence on the floor, supporting staff and ensuring adherence to GrandStay standards and guest service expectations. Foster a positive and collaborative work culture focused on teamwork, accountability, and continuous improvement.

Revenue, Budgeting & Financial Management

Develop and execute strategies to maximize revenue, ADR, occupancy, and overall performance. Oversee budgeting, forecasting, financial reporting, and cost-control measures to meet or exceed financial goals. Ensure accurate and timely completion of night audit procedures.

Human Resources & Staff Development

Oversee hiring, onboarding, coaching, performance evaluations, and ongoing training for all team members. Promote professional growth, leadership development, and a culture of empowerment and recognition. Ensure adequate staffing levels and strong communication across departments.

Guest Service & Hotel Standards

Ensure exceptional guest service is consistently delivered, maintaining high scores and positive reviews. Handle escalated guest concerns with professionalism, urgency, and care. Maintain full compliance with safety protocols, operational policies, and local/state regulations.

Communication & Technology

Utilize hotel management systems and multi-line phone systems with proper phone etiquette. Communicate effectively with guests, staff, ownership, and corporate leadership. Stay informed of industry trends and introduce innovative practices to enhance the guest experience.

Requirements

Proven experience in hotel or hospitality management, preferably as a General Manager, AGM, or department head. Strong leadership skills with the ability to motivate and manage multiple departments. Exceptional guest service and guest relations skills. Knowledge of revenue management, budgeting, HR processes, front desk operations, and night audit procedures. Multilingual or bilingual abilitiespreferred. Experience with hotel PMS systems, reporting tools, and multi-line phone systems. Strong communication, organizational, and problem-solving skills. Ability to remain calm and effective in high-pressure situations while maintaining attention to detail.
Pay: $65,000.00 - $75,000.00 per year

Benefits:

AD&D insurance Dental insurance Employee discount Health insurance Life insurance Paid jury duty Paid time off Retirement plan Vision insurance
Work Location: In person