Job Description

Overview

Join our dynamic team as a Hotel General Manager, where your leadership will drive the success of a vibrant hospitality property. In this role, you will oversee daily operations, ensure exceptional guest experiences, and lead a dedicated team to uphold the highest standards of service and efficiency. Your energetic approach and strategic mindset will foster a welcoming environment that promotes growth, profitability, and community engagement. As the face of the hotel, you'll be instrumental in shaping memorable stays for our guests while managing all aspects of hotel management with transparency and enthusiasm.

Duties

Lead and supervise all hotel departments, including front desk, housekeeping, maintenance, and food services, ensuring seamless coordination and outstanding guest service. Develop and implement operational strategies to maximize revenue management opportunities while maintaining budgetary discipline. Oversee guest relations by resolving issues promptly, enhancing guest satisfaction, and fostering positive reviews. Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team. Maintain compliance with brand standards, safety regulations, and local laws to ensure a secure and welcoming environment for guests and staff alike. Handle night audit procedures to reconcile daily financial transactions accurately and efficiently. Utilize multi-line phone systems with excellent phone etiquette to communicate effectively with guests, vendors, and team members. Monitor occupancy rates, revenue streams, and operational costs regularly to identify opportunities for growth and improvement. Oversee budgeting processes by controlling expenses while delivering quality service that exceeds guest expectations. Promote a culture of hospitality excellence through leadership in guest services, guest relations initiatives, and staff engagement activities. Conduct regular inspections of the property to ensure cleanliness, safety standards, and overall presentation meet brand expectations. Foster a multilingual or bilingual environment when possible to enhance communication with diverse guests and staff.

Qualifications

Proven experience in hospitality management or hotel operations with supervising responsibilities; previous hotel experience is essential. Must have Opera PMS experience Strong leadership skills with the ability to motivate teams and manage multiple departments effectively. Knowledge of revenue management strategies and budgeting processes within the hospitality industry. Excellent customer service skills with a focus on guest satisfaction and relationship building. Familiarity with hotel management systems (HMS), front desk operations, night audit procedures, and multi-line phone systems. Experience in human resources functions such as hiring, training, performance management, and conflict resolution. Ability to communicate fluently in English; multilingual or bilingual skills are highly desirable for engaging diverse guests. Demonstrated competence in hospitality standards including guest services, guest relations, resort operations (if applicable), and front desk management. Strong organizational skills with attention to detail in maintaining safety protocols and operational procedures. Join us as our Hotel General Manager where your passion for hospitality will inspire excellence every day! We are committed to fostering an inclusive environment that values diversity--bilingual or multilingual candidates are encouraged to apply--and providing opportunities for professional growth within our vibrant community.
Pay: $50,000.00 - $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance
Application Question(s):

How may years of Opera PMS experience?
Experience:

Hotel management: 2 years (Preferred)
Work Location: In person