Job Description

Job brief

Hotel Front Desk Agent (Evening Shift: 2-10 PM, Full-Time)

We are currently seeking a

friendly, reliable, and customer-focused Hotel Front Desk Agent

to join our team. As the first point of contact for our guests, you will play a key role in ensuring they have a positive and memorable experience during their stay.

Position Details:

Shift:

Evening shift, 2:00 PM - 10:00 PM

Schedule:

Full-time, 4-5 days per week (flexible based on availability)

Key Responsibilities:

Greet and welcome guests upon arrival Handle check-in and check-out procedures efficiently Manage reservations via phone, email, and online platforms Assign rooms and ensure accuracy in guest preferences Provide guests with information on rooms, rates, hotel amenities, and local attractions Handle payments, verify credit card information, and process transactions Respond promptly and professionally to guest inquiries and concerns Coordinate with housekeeping to ensure rooms are clean, prepared, and well-stocked Maintain accurate records of bookings and payments (including pass-along notes)

Qualifications:

Previous experience as a Front Desk Agent, Receptionist, or in a customer service role (hotel industry preferred) Strong communication and organizational skills Positive, service-oriented attitude Comfortable using computers and reservation systems Ability to remain calm and professional under pressure Degree in hospitality or hotel management is a plus
If you're passionate about hospitality and enjoy creating a welcoming environment for guests, we'd love to hear from you!

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

Employee discount Paid time off
Work Location: In person