Job Description

Welcome to the Baymont North Phoenix!

Isn't it time to work somewhere you love to work and that makes it fun, exciting and rewarding?

If you aren't happy with your current job or just can't find that right fit, come talk to us right away!

Todays market has been swamped with over stimulated institutions. We may operate under a franchise but run like a mom and pops shop. We understand that our employee's are not only a paycheck but a full fledged member of our team! We are here to find someone who is not only eager to do great work but be a catalyst for the betterment of the team and most importantly, leaving an outstanding lasting impression on our customers.

Previous experience with Synxis Property HUB will have priority

Job Summary:

Front desk agents represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.This job has great upward potential, the opportunity to cross train in other departments and aggressive pay increases based on performance.

Responsibilities and Duties

Job Duties:

~ Maintains an inventory of vacancies, reservations and room assignments.

~ Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

~ Knows room locations, types of rooms available, and room rates.

~ Registers arriving guests and assigns rooms.

~ Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

~ Coordinates guest room maintenance work with the engineering and maintenance division.

~ Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

~ Knows daily activities and meetings taking place in the hotel.

~ Process laundry (wash, dry, fold) to re-stock for next housekeeping day

~ Reports any unusual occurrences or requests to the manager

~ Manages and resolves all guest complaints in a professional and courteous manner.

~ Processes guest check-outs and handles monetary transactions.

~ Maintains customers' privacy.

~ Maintains a high level of professional appearance and demeanor.

~ Performs other duties as assigned.

Qualifications and Skills

~ High school diploma or GED

~ Valid drivers license or Identification Card

~ Previous hotel-related experience preferred, but we will train you either way!

~ Ability to communicate with public, hotel staff, and management in a professional manner.

~ Knowledge of surrounding areas and local events or willingness to explore and find out

~ Ability to understand and adhere to proper credit card and cash handling policies and procedures.

~ Able to properly secure guest information.

~ Ability to learn safety, emergency, and accident prevention policies and procedures.

~ Skilled in the use of front office equipment (copier, fax, multi-line telephone)

~ Knowledge of proper telephone etiquette.~ Ability to work a flexible schedule, including weekends and holidays.

Hope to Hear from you soon!

- Baymont Phoenix North

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Ability to Commute:

Phoenix, AZ 85021 (Required)
Ability to Relocate:

Phoenix, AZ 85021: Relocate before starting work (Required)
Work Location: In person