Providing accurate wait times and monitoring waiting lists
Managing reservations
Job brief We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you\xe2\x80\x99ll ensure we provide excellent customer service and a pleasant dining experience to our guests. Responsibilities
Welcome guests to the venue
Provide accurate wait times and monitor waiting lists
Manage reservations
Escort customers to assigned dining or bar areas
Provide menus and announce Waiter/Waitress\xe2\x80\x99s name
Greet customers upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address customers\xe2\x80\x99 queries
Assist wait staff as needed
Requirements
Previous work experience as a Host/Hostess or Waiter/Waitress
Understanding of restaurant etiquette
Familiarity with health and safety regulations
Experience in managing reservations
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work in shifts as needed
Good physical condition to walk and stand during an entire shift
High school diploma; hospitality certification is a plu