Job Description

Job Summary

We are seeking a friendly and professional Host/Host to create a welcoming atmosphere for our guests. The ideal candidate will be responsible for greeting guests, managing reservations, and ensuring excellent guest relations. This role is essential in providing a positive first impression and maintaining smooth seating operations within our restaurant or hospitality establishment. Prior experience in food service or hospitality is preferred, along with strong communication skills and a polished appearance. The Host/Host will play a key role in delivering exceptional guest experiences through attentive service and efficient management of seating arrangements.

Responsibilities

Greet guests warmly upon arrival and manage their seating preferences Answer phone inquiries with professionalism and courtesy, utilizing proper phone etiquette Manage reservations and waitlists efficiently using POS systems such as Aloha POS, Micros POS, or similar platforms Coordinate with the service team to ensure timely seating and guest flow Maintain cleanliness and organization of the host stand area Provide guests with menu information and assist with special requests when needed Handle guest concerns or complaints tactfully to ensure satisfaction Assist in maintaining a welcoming environment that reflects the hospitality standards of the establishment

Skills

Previous host/host experience preferred, especially within food service or restaurant settings Strong customer service skills with an emphasis on guest relations and hospitality Excellent communication skills, both verbal and written Familiarity with POS systems such as Aloha POS or Micros POS is a plus Experience in hotel or guest services is advantageous Ability to multitask efficiently in a fast-paced environment Professional appearance and demeanor suitable for representing the establishment's brand Ability to handle phone inquiries professionally and courteously Knowledge of serving protocols and guest engagement techniques
This role offers an opportunity to develop valuable hospitality skills while contributing to a positive dining experience for all guests. We welcome motivated individuals who are passionate about providing outstanding service in a dynamic environment.

Job Types: Full-time, Part-time, Seasonal

Pay: $20.49 - $24.67 per hour

Work Location: In person