Job Description

HOST - MAX'S TAVERN & MAX'S SWING LOUNGE, SPRINGFIELD, MA

Join the Max Hospitality Team!

Max's Tavern and Max's Swing Lounge,

both located inside the Basketball Hall of Fame in

Springfield, MA,

are seeking a

friendly, energetic, and professional Host

with open availability to join our team. If you're passionate about delivering exceptional guest service in a dynamic, high-energy environment, we want to meet you!


Max Hospitality has been a regional leader in dining and service for over 30 years, known for high-quality cuisine, exceptional guest experiences, and thoughtful hospitality. We pride ourselves on offering a supportive environment where team members can learn, grow, and thrive.


Max's Tavern offers elevated American fare in a relaxed, upscale-casual setting, while Max's Swing Lounge provides a unique indoor golf experience with cutting-edge simulators, inventive cocktails, and lounge-style small plates. Together, these two concepts create a dynamic and welcoming environment for guests, and we're looking for a Host who can be the face of our operations, ensuring a smooth and memorable dining experience for all.

Benefits:

Competitive Pay Employee Discount on Meals Flexible Scheduling Opportunities for Growth and Advancement 401(k) with matching up to 4% Health, Dental, and Vision Insurance Paid Time Off & Paid Sick Time Referral Program Life, Accident, Critical Illness, & Pet Insurance Career Development within the Max Hospitality Group

Responsibilities:

Greet and welcome guests upon arrival, ensuring they feel valued and comfortable Manage dining room reservations and assist in arranging parties or special events Provide special services for diners celebrating special occasions Assist with to-go orders, ensuring accuracy, organization, and timely execution Collaborate with the management team to ensure smooth service and assist with ad hoc tasks as needed Maintain a clean and organized front-of-house environment, ensuring a professional and welcoming atmosphere for guests Assist in coordinating guest seating arrangements and managing the flow of the dining room during busy times Ensure all guests receive outstanding service from arrival to departure

What We're Looking For

Experience:

Prior experience as a Host or in a guest-facing role in a fine-dining or upscale-casual restaurant is preferred Experience with reservation systems like

OpenTable

is a plus Experience coordinating special events or parties is a bonus

Skills & Qualities:

Strong communication skills with a polished phone manner Friendly, welcoming, and professional demeanor Ability to stay organized and manage time effectively in a fast-paced, high-energy environment Ability to handle multiple tasks at once while maintaining a positive guest experience Excellent team-player attitude with a passion for hospitality Ability to work well under pressure and ensure guest satisfaction at all times

Diversity Creates a Healthy Atmosphere:

Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Applicants with criminal backgrounds are encouraged to apply.