Home Care Manager
Colorado Springs, CO, United States
Job Description
b'
Summary:
The general function of a Lokal Homes Home Care Manager is to quickly respond to and evaluate homeowner warranty requests for their designated residential community. You will set expectations fand provide education for the homebuyer on the warranty process, adhere to warranty guidelines and encourage participation in buyer surveys. The Home Care Manager is responsible for delivering an unrivaled customer experience to every Lokal Homes buyer.
What You Will Do Each Day In This Role:
- Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Perform necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Schedule and manage subcontractors to make designated warranty repairs
- Ensure all repairs are completed within compliance standards
- Certify warranty work is completed within contractor obligations
- Develop and maintain good rapport with subcontractors and homeowners
- Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
- Process charge-back documentation and invoices
Required Core Competencies:
- Customer Orientation: You will stay close to customers. You will view the organization through the eyes of the customer and go out of your way to anticipate and meet customer needs.
- High Standards: You will establish and model standards that guarantee exceptional quality and necessary attention to detail. You will continually seek to improve processes and products and hold vendors accountable for quality. You will find best practices, share them, and then improve upon them.
- Organizing & Planning: You will have strong organizing and planning skills that allow you to be highly productive and efficient. You will manage your time wisely and effectively prioritize multiple, competing tasks. You will plan, organize, and actively manage meeting for maximum productivity.
- Problem Solving & Decision Making: You must be able to identify problems, solve them, act decisively, and show good judgment. You will involve others as appropriate and gather information from a variety of sources. You will readily commit to action and make decisions that reflect sound judgment.
- Team Player: You must be team oriented. You will share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as equal to local or personal goals.
Critical Performance Measurement Areas:
- Customer Satisfaction \xe2\x80\x93 You will be assessed by our buyers through a 3rd party survey on Quality, Meeting Expectations and Communication
- Timely Response To Submitted Warranty Tickets \xe2\x80\x93 Responding quickly and professionally to resolve customer matters is critical for success
Required Experience:
- Minimum 5 years of construction related experience with a builder or skilled trade partner
- Excellent communication skills
- Demonstrated successful track record of managing customer faceting items
- Computer literacy to navigate the company\xe2\x80\x99s automated scheduling and communication tools
- Valid driver license to commute between Lokal subdivisions and main office
- OSHA certification highly preferred
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD4384107
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationColorado Springs, CO, United States
-
EducationNot mentioned