About usCustomer Success Coordinator If your passion is health & wellness and you strive to help others live and achieve the highest quality of life possible, we want to speak with you. Our motto is HORMONES: IF YOU DON\xe2\x80\x99T MAKE\xe2\x80\x99EM, TAKE\xe2\x80\x99EM! \xe2\x80\x93 LIFEXMD. LifeXMD is a concierge health and wellness medical company specializing in evidence-based bio identical hormone therapy, peptides, weight loss, sexual performance, and preventive medicine. We are hiring a customer success coordinator to join our hand selected family in one of the fastest growing industries in the world. We operate nationwide inside the United States. We love our country, freedom to choose what you put in your body, and would never require anyone to take medication to keep their job. Job Purpose: The purpose of the Customer Care Coordinator is to offer exceptional customer support via phone, email, chat, social media, or text to customers who have questions, concerns or complaints that relate to our company\xe2\x80\x99s services. It is the responsibility of the Customer Care Coordinator to be the voice of the brand and build a strong relationship with our existing accounts and customers as well as potential prospective clients. It is also the position of the coordinator to generate new business, hit sales quotas, manage existing clients, and onboard new ones. This is a sales & service position though the best way to view it is \xe2\x80\x9chow can I help the customer the most with their overall health & wellness goals and not as a number?\xe2\x80\x9d We cater to high-net-worth clients who demand the most professional service and expert customer service. Responsibilities & Duties include: Support company directives to promote the brand through impeccable service, sales, and support while possessing a positive attitude. Develop strong customer relationships through proper responses to customers via phone, e-mail, text, social media, chat, and additional company communications outlets. Qualify potential prospects before setting initial consultations. Set consultation appointments for sales team. Manage the resolution process for any customer related issues. Calmly attempt to resolve any issues before escalating the issue up the company chain. Ensure management is aware of escalated account issues until the process is resolved. Help identify trends in customer satisfaction or dissatisfaction & communicate these to our team. Maintain proficiency in using computer systems, phone systems and other common office equipment and software. Notating all communications or interactions with clients or prospects in our CRM. Follow company Employee Handbook policies. Maintain a positive and professional attitude always with customers, co-workers, and management staff. Help with order entry for the team. Assist the team with other duties when necessary. Position Requirements: Work hard to meet and exceed quotas set by manager for sales and bonus and assist the team. Complete cases within 24 hours of assignment. Document and log every call in the company CRM. Assist on sales or reorders as needed when in your scope of training. Knowledge of Microsoft Office programs. Learn company software & systems through training and practice. Learn products and services in and outside of work to bring knowledge up to company standards. Excellent communication skills. Demonstrate an ability to problem solve and effectively manage time. Must be self-motivated and have a proactive mindset: always pursuing your next goal. Motivated by career growth, bonuses, and additional company incentives. Must have reliable transportation. Qualifications: Minimum of 2 years sales, tele-sales, B2B experience. Medical background is a bonus. Strong verbal and written communication skills. Knowledge of Microsoft Office programs. Must have exceptional interpersonal and organizational skills. Ability to work independently. Must be able to work weekends periodically throughout the year when necessary. Career oriented with a positive energetic attitude. Must be comfortable using multiple computers, phone, email. Physical requirements Ability to sit for long periods of time. Ability to move around the office floor periodically throughout the day. Must be well kept, groomed, and have good hygiene. Must be able to be around calm & friendly office dogs. Compensation: Based on experience. Base pay + Commission + Personal Bonuses + Team Bonus + Yearly Bonus Pay in accordance with company pay policies. Annual performance and salary evaluation. Monthly bonus based on upsells and additional opportunities for generated revenue streams. Team Bonus. Year-end bonus. Some of the benefits of working at LifeXMD:

• LEADS PROVIDED.
• Employee discount.
• Time off on holidays.
• Occasional work from home opportunities once sufficiently trained as reward for exceeding company goals.
• Promote-from-within philosophy that provides rapid career growth opportunities.
• Vibrant and energetic team environment.
• Consistent Monday-Friday schedule.
• Rich compensation package which includes competitive base pay, uncapped commissions, monthly bonuses, and additional incentives.

** Hiring customer service and sales positions. Apply within** Keywords: healthcare, sales, commission, HRT, TRT, healthcare services, customer service, account manager, account development, account management, health & wellness, hormones, customer support, customer success * Answering inbound customer service calls in a professional, pleasant, and timely manner.
* Troubleshooting and basic customer issues.
* Scheduling of consultations, new client consultations & existing client follow ups.
* Follow up with customers to ensure complete satisfaction with their service. Schedule: 8-hour shift M-F Job Type: Full-time Pay: $50,000.00 - $250,000.00 per year Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Travel requirement:

• No travel

Work setting:

• Clinic
• In-person
• Medical office
• Office
• Private practice

Ability to commute/relocate:

• Jupiter, FL 33477: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 2 years (Required)

License/Certification:

• Driver\'s License (Required)

Work Location: One location