Job Description

Overview:

Northwood Technical College is seeking applications from qualified candidates for a part-time Helpdesk/Media Technician at the Rice Lake Campus.

Under the direction of the Service Desk Technician III, the Helpdesk/Media Technician is responsible for the daily operation of the assigned campus/location computing and media services environment; providing direct support to college staff and students; and providing technology support in accordance with overall objectives of College technology services.
Responsibilities:
Actively embody and promote Northwood Tech's Values: + Collaboration - Value relationships that enhance learning and promote economic development.
+ Innovation - Embrace the latest theories and technologies to support student and community success.
+ Excellence - Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
+ Community - Value our deep connections to our communities by working together to provide solutions through student success.
+ Support - Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
+ Integrity - Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
+ Respect - Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
Serving as the first point of contact for customers seeking technical assistance through the Help Desk. Provide support to students and staff Provide technology setup and support for conference centers and college meetings Provide event support, requiring occasional evening and/or weekend work as needed Provide occasional on-site support for all campus and outreach centers as required Performs standard equipment setup including computers, projectors, speakers, displays and other multimedia equipment Provide technical assistance in the management of computer systems Install, configure, upgrade and support software/hardware Assist in maintaining the campus local area network Assist with physical asset management processes Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment Keep current with new and emerging technologies Demonstrate a positive impression of Northwood Tech in internal and external relationships Actively participate in campus and college-wide teams and committees Other duties as assigned.

Qualifications:

Degree & Experience Required:Associate's degree (or two years post-secondary education) in related field Two years related work experience

Degree & Experience Equivalency: Equivalent educational/occupational experience may be a high school diploma plus 4 years of relevant experience*



Knowledge, Skills, and Abilities:Ability to communicate effectively both written and verbally Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects Ability to contribute to a team environment while maintaining positivity and professionalism Strong customer service skills that focus on creative problem solving Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently Ability to obtain driver's license and insurance coverage in accordance with College policy

Preferred:IT experience or training

Salary:

FY26 Salary - Grade H - $21.31 / hour
Benefits:

More detailed information online at https://www.northwoodtech.edu/about/employment/benefits

Close Date: 11/2/2025