Job Description

Description Pay: $17.98 an hour | The two shifts available for this role are below :

• Monday - Friday, 8:00am-4:30pm
• Thursday- Saturday and every other Wednesday, 7:00am-7:30pm

Job Purpose or Objective(s): The primary responsibility for the Help Desk Specialist is to provide technical support with a customer first mindset by listening, building relationships, documenting requests, and attempting to remotely resolve request promptly. This includes receiving, prioritizing, documenting and remotely resolving end-user help requests. Primary Tasks: You will respond to telephone calls, emails, and other Help Desk intake channels supporting the customer\xe2\x80\x99s technical issues and requests. You will document, track, and monitor issues to ensure resolution. Maintain accurate trouble ticket entries in the ITSM tool. You will identify, research, resolve, and escalate technical problems. You will utilize critical thinking skills, prioritize incoming customer requests, and efficiently assesses situations for appropriate response: seek clarification if work is not clear. You will apply IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests. You will perform remote troubleshooting steps for common hardware and software systems, including laptops/desktops, basic network troubleshooting, a basic understanding of client/server environment, local and networked printers, monitors, mobile device support, and office phones. You will field incoming requests from end users via both telephone and all other Helpdesk intake methods in a courteous manner. You will document all pertinent end user identification information, including name, department, contact information, and nature of problem or request. You will troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications. You will perform other tasks and projects as assigned. Required Education, Skills and Experience: MINIMUM High School Diploma or equivalent certifications related to IT fields Basic Knowledge of basic computer hardware, including PC, servers, switches, and routers Basic Knowledge of desktop and server operating systems, including Windows 10, Server 2016/2019 Ability to absorb information quickly Excellent attitude, phone etiquette, written, and verbal communication, and people skills. Education/Certification or relative work experience You will report to the IT Support Supervisor. The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation\'s vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS\' and Forbes\' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America\'s Best Employers for New Graduates Job Information Technology Primary Location OK-Durant Work Locations Durant HQ 1802 Chukka Hina Durant 74701 Organization Information Technology Schedule Regular Full-time Day Job Job Posting 04/18/2023, 3:56:07 PM Req ID: 23004672