Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

QUALIFICATIONS AND EXPERIENCE:

(Other duties may be assigned as needed)

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to queries either in person, over the phone or by remote session

Document problem solutions in ticket system and knowledge base articles

Maintain daily performance of computer systems

Perform application upgrades to both client and server systems

Ask questions to determine nature of problem, walk customer through problem-solving process

Install, modify, and repair computer hardware and software

Run diagnostic programs to resolve problems

Assist with technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Install computer peripherals and drivers for users

Follow up with customers to ensure issue has been resolved

Gain feedback from customers about computer usage

Run reports to determine malfunctions that continue to occur

Establish standards and procedures for continuous improvement

Maintain currency with respect to technical skills by attending training classes, special technical and administration courses, seminars, exhibits

and trade shows as needed

Other duties as designated by department manager

QUALIFICATIONS AND EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5-7 years of experience in a help desk environment

Experience troubleshooting Microsoft Windows, Microsoft Office and related software

Working knowledge and troubleshooting of Active Directory specifically GPO's, OU's, users and computers

Experience with desktop management solutions such as LANSweeper and WSUS is preferred

Experience handling configuration issues

Strong troubleshooting abilities

Experience with software installation procedures, and licensing

Experience with centralized desktop security solutions such as McAfee EPO or similar vendor

Experience with Solidworks and PDM is preferred

Familiar with remote assistance applications such as Teamviewer

Knowledge of Local Area Networking Technologies and Wide Area Network Technologies

Strong written, verbal, analytical, and interpersonal skills

EDUCATION:

Associates degree in Computer Science, or specialized training in certification coursework

Comp TIA A+, Network+, MCP Certifications preferred

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person