Help Desk Technician I (entry Level) Cherry Hill, Nj
Cherry Hill, NJ, US, United States
Job Description
Help Desk Technician I (Entry-Level)
Type: Full Time Employment
Location: Cherry Hill, NJ
The Help Desk Technician I is an
entry-level role
providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate apassion for technology
and a strong desire to learn new skills. Success in this role is measured by the ability to deliverexceptional customer service, clear communication, and reliable technical support
.Key Responsibilities
Provide
first-level support
(phone, email, remote, and on-site) for desktops, laptops, printers, and related devices. Accurately log problems and resolutions in theticketing system
. Maintain and grow knowledge of products and services supported by the Help Desk team. Ensure properdocumentation, escalation, tracking, and follow-up
of all incidents. Participate in theon-call rotation
as scheduled. Complete assignedtraining and certification requirements
. Perform other duties as assigned by the Help Desk Lead.Required Skills & Qualifications
Genuine
interest in technology
and eagerness to learn. Clear, friendly, and professionalphone manner
. Strongverbal and written communication skills
, with the ability to explain technical concepts to non-technical users. Ability to managemultiple assignments
with attention to detail. Hands-on experience withMicrosoft Windows Desktop Operating Systems
. Reliable transportation for on-site support. * Ability tolift and move PC system components
as needed.
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Job Detail
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Job IdJD6144662
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCherry Hill, NJ, US, United States
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EducationNot mentioned