Job Description

This position is on site in Temple, TX.

Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.

We are looking for a customer support driven and technically skilled individual. In this entry level position, you will learn to provide the initial first-tier technical support. SourceLink Help Desk fully supports two proprietary online ordering systems and partially supports 3rd party systems for our Food Service customers. Work under close supervision to implement pre-established methods to maintain a functional and productive work environment.

We utilize a detailed ticketing system, so excellent verbal and written communication skills are a must. This is a fast-paced environment, so being able to type quickly and use hot keys are essential.

Day-to-Day activities include, but are not limited to:

• Answering calls from our Food Service Customers
• Resetting Passwords
• Setting up accounts
• Resending Invoices
• Research and reply to emails in a professional manner

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:

• A high school diploma or GED equivalent.
• Call Center and Customer Service experience preferred.
• Working knowledge of Microsoft / PC fundamentals.
• Ability to work outside of normal business hours to complete implementations and resolve issues.
• Office environment.
• Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.