Job Description

HELP DESK COORDINATOR (*_COUNTY APPLICATION REQUIRED-_ Go to: *https://madison-portal.mycivilservice.com/) 2023 Hire Rate: $35.46/hr (37.5 hrs/wk) $69,147/yr. Application Deadline: 5/3/2023 The Madison County Information Technology Department seeks a full-time Help Desk Coordinator. This is a technical position involving responsibility for providing coordination, support and training of a team of Computer Support Specialists involved with the help desk. The incumbent manages escalations and ensures all issues are resolved in a timely manner. The work is performed under direct supervision of the Information Technology (IT) Director and the Deputy Director of IT with leeway allowed for the exercise of independent judgment in carrying out details of the work. A Help Desk Coordinator does related work as required. ***THIS IS A TESTED CIVIL SERVICE POSITION*** MINIMUM QUALIFICATIONS: Either: (A) Possession of an Associate\xe2\x80\x99s Degree, or higher, in Computer Science, Computer Information Systems, Computer Support Specialist, Computer Systems Support, Network Administration, Information Systems Management, Information Technology, or a closely related field and one year of full-time paid experience, or its part-time equivalent, which shall have involved diagnosing and/or preventive maintenance of hardware, software and related equipment; OR (B) Graduation from high school or possession of a high school equivalency diploma and three years of full- time paid experience, or its part-time equivalent, as described in (A) above; OR (C) An equivalent combination of training and experience as outlined by the limits of (A) and (B) above. NOTE: Satisfactory completion of study from a college or university to grant degrees in Computer Science, Computer Information Systems, Computer Support Specialist, Computer Systems Support, Network Administration, Information Systems Management, or Information Technology or a closely related field may be substituted for the above experience on a year-for-year basis. 2. Certification in Cisco, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA),Microsoft Certified Desktop Support Technician (MCDST), Network+, A+, or a closely related certification may be substituted for two (2) years of experience. 3. Degree(s) must have been awarded by a college or university accredited by a regional, national or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside of the United States and its territories, the candidate must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates will be required to pay the evaluation fee. EOE Job Type: Full-time Pay: $69,147.00 per year Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

• Monday to Friday

• Health insurance