Help Desk Analyst Job in Info Origin inc

Help Desk Analyst

Des Moines, IA, US, United States

Info Origin inc

1 Current Job Openings

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Job Description

Position Title

: Help Desk

Location:

Des Moines, IA

Position Type

: Onsite - Contract

Interview Process:

Video Or In Person

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot issues with Microsoft 2019 and Office 365 products. Configure and troubleshoot Windows networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with Microsoft Edge and Google Chrome. Provide support using remote tools. Install and troubleshoot a variety of in-house developed and third-party software. Troubleshoot desktop and network printer issues. Support Google Workspace products. Support Apple devices (iPad, iPhone). Understand and support Microsoft Active Directory (client-side). Implement hard drive encryption, preferably using Bitlocker and McAfee. Modify system registry as needed.
Job Type: Contract

Pay: $35.00 - $38.00 per hour

Expected hours: 40 per week

Education:

High school or equivalent (Required)
Experience:

PC (desktop/laptop/thin client) support : 4 years (Required) Windows 7/10 installation, patching, and troubleshooting: 4 years (Required) Windows networking TCP/IP Configuration and troubleshooting: 4 years (Required) Google Workspace products: 4 years (Required) Apple device support (iPad, iPhone): 4 years (Required)
License/Certification:

Industry certification (A+, Network+, MCP, etc) (Required)
Work Location: On the road

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