Job Description

TITLE:

IT Help Desk Analyst

REPORTS TO:

IT Manager

EXEMPTI

ON STATUS:

Full-Time, Salary-Exempt

POSITION SUMMARY:

This position will be responsible for providing customer service and backup datacenter support to the American Seating staff.

PRIMARY DUTIES & RESPONSIBILITIES:

Provides 1st and some 2nd tier IT support for service requests while providing superior customer service. Deploys IT client hardware and applications to support the business environment. Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe. Escalates problems to the next level of support when required. Documents IT procedures and solutions. Provides support for web development projects. Provides support for data backup environment. Other duties and projects as assigned.

MINIMUM REQUIREMENTS:

Associates Degree in Computer Science or related field. Work experience in IT field also considered. Working knowledge of Active Directory, DNS, DHCP and Group Policy. Experience with MS Office 2016, Office 365, and Windows 10. Experience with web development preferred. Experience working with helpdesk ticketing systems.

SKILLS REQUIRED:

Excellent customer service, communication, administrative and documentation skills. Strong work habits, dependability, punctuality, flexibility and attendance. Ability to organize and manage multiple priorities. Attention to detail and effective time management skills. Excellent verbal and written communication skills.

WORKING CONDITIONS:

Normal office with some work in a manufacturing environment. Must occasionally lift and/or move technical gear (PC's, infrastructure equipment, printers, etc) weighing up to 50 pounds.
This job description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person so classified.