Job Description

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About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Job Summary:

Primary responsibilities involve assembling, monitoring, maintaining, retrieving, and filing patient information in the electronic health record in accordance with established Health Information Management (HIM) policies and procedures. Proficient in Release of information, HIPAA compliant, Warrants/Subpoena\'s, Guardianship, and Designation of Personal Representatives including Electronic submission of birth certification to State of New Hampshire, Vital Records. Maintenance of Master Patient Index.

Essential Qualifications:
High school diploma or GED required. Associates degree preferred. Computer experience is required. A good command of grammar and spelling is necessary. Must possess strong verbal and written communications skills. Medical terminology is preferred. Able to work efficiently in a distracting environment, adapting to frequent interruptions, while maintaining organization and efficiency with essential job functions.

Essential Function:

• Maintains the master patient index (MPI) integrity within the current and old systems, manages multiple reports and takes the necessary actions to correct any discrepancies.
• Notifies HIM Manager, Privacy Officer and Risk Management of any incidents in documentation that may indicate a potential liability issue.

• Complies with NH and federal laws regarding release of information and privacy and hospital-specific policies including STAT requests, reporting the Accounting of Disclosure.

• Gathers, organizes, reconciles, manages, scans and upload patient records to Electronic Medical Record in a timely manner for patient care, quality and coding/billing.

• Completion/quantitative analysis/deficiency process for all services provided within the facility, reports deficiency to appropriate staff and monitor for completion.

• Responds to Patient Portal queries, such as enrollment requests, or assistance with password resets.

• Continuity of Care Documents are electronically sent to appropriate institutions at patient discharge.

• Responsible for the accurate and timely submission of electronic birth certifications using the State of New Hampshire Vital Records prescribed software.

• AVH staff push x-ray images to DHMC electronically and burns images to CD as requested.

• Responsible for retrieving patient records as requested by other staff and/or departments for review. Retrieves and distributes patient records for Professional Practices.

• Receive new patient packets, log, notify appropriate departments, scan documents per policy. Monitors fax inbox, including prescriptions.

A working knowledge to deal with HIPAA compliant, Warrants/Subpoena\'s, Guardianship, and Designation of Personal Representative requests.

Upper Connecticut Valley Hospital