Job Description

COMPANY BACKGROUND

The Reno Aces, Triple-A affiliate of the Arizona Diamondbacks, are Northern Nevada's premier professional sports organization. As the smallest market in Triple-A Baseball, the Aces are deeply rooted in the local community, providing the highest level of Minor League Baseball in an intimate city setting. A two-time Pacific Coast League champion (2012 and 2022), the Aces boast excellence on and off the field while being supported by the best fan base in the country, achieving record highs in each of the last four seasons.

COMPANY VALUES

HOME means Nevada and the Reno Aces pride themselves on the values of Honesty, Opportunity, Memories, and Energy. We are looking to welcome talented individuals who share the organization's core values and are looking to explore professional growth opportunities in the sports industry.

POSITION SUMMARY

Guest Services Security plays a vital role in ensuring a safe, welcoming, and enjoyable experience for all visitors. This position emphasizes exceptional customer service while focusing on crime prevention, enforcement of laws, rules, and regulations, and direct interaction with customers, vendors, and team members.

ESSENTIAL DUTIES

Greet and acknowledge guests with a friendly and courteous demeanor, creating a positive first impression Act as a deterrent for potential incidents in and around the perimeter of the ballpark Provide assistance to guests to ensure their safety and well-being, addressing concerns or questions promptly and professionally Maintain a secure environment by preventing theft, loitering, ticket scalping, and property damage Monitor, offer support, and document incidents throughout events Identify and handle intoxicated individuals in accordance with established protocols Knowledge of facility locations and services offered to assist guests effectively Conduct bag checks and use a metal-detecting wand to prevent prohibited items from entering the ballpark, ensuring guest safety Other duties as assigned

QUALIFICATIONS

Strong verbal communication skills with the ability to read and understand instructions, correspondence, and memos Capacity to interact professionally with guests, team members, and supervisors Outgoing, energetic, and proactive personality with a commitment to delivering outstanding customer service Completion of a satisfactory background check

WORK ENVIRONMENT

Work in fast-paced environment Commitment to working game days, which includes nights, weekends, and some holidays

PHYSICAL REQUIREMENTS

Must be able to lift and carry up to 30 pounds Stand and walk for extended periods of time, stoop, kneel and crouch Ability to work in various weather conditions and walk up and down stairs. Must have close, distant and peripheral vision, depth perception and ability to adjust focus


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.